Housekeeping Manager

Basecamp Property Management Ltd., Canmore

About Basecamp Properties

Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and many more on the way. We are a young and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains.

MTN HOUSE by Basecamp will be a new luxury property added to the Basecamp Properties portfolio. MTN HOUSE will have 99 newly renovated hotel rooms, an elevated fine dining restaurant and a Nordic Spa (opening July 2024). MTN HOUSE will represent a luxurious hotel, with all amenities right on location, so all guests can enjoy an experience like no other in the heart of the mountains.

Why Work for Us?

- Western Canada's fastest-growing hospitality brand.
- Group health benefits plan (Dental, Vision, Paramedical, and more) – 75% covered by employer.
- Employee, Family and Friends discounted rates at all Basecamp Properties.
- Annual performance-based bonus up to 10% of salary.
- Company paid staff events.
- A hands-on people focused Basecamp culture.

Position Overview

Salary: Experience dependent

Full-time/Permanent with weekend availability

Key Responsibilities

*Human Resources*

- Promotes the Basecamp Brand
- Work with People & Culture on recruitment and performance management.
- Conducts onboarding, training, and “on the floor” coaching with all direct reports
- Conduct 3-month probationary reviews and annual reviews of all direct reports
- Lead by example with regard to all Basecamp Policies and Procedures
- Implements and manages the housekeeping department health and safety plan and meetings with the health and safety committee.

Revenue, Financials & Inventory

- Work closely with the Guest Services Manager to ensure all guest rooms are prepared to produce highest possible revenue at all times.
- Manages daily housekeeping labour and measure against budgeted targets.
- Accountable for purchasing and maintenance of all guest room supplies, consumables and operational equipment.
- Provide monthly financial outlooks including labour and expense forecasts.
- Conduct monthly inventory counts of all supplies and consumables.

Operations

- Oversee day to day operations including room attendant section assignments, Guest room cleaning, public area cleaning, in house laundry, equipment maintenance, supplies ordering and daily guest room inspections.
- Be present on the floor during peak periods to provide support, guidance, and direction.
- Responsible for ensuring all guest rooms are cleaned and ready to sell by the guaranteed arrival time.
- Insists upon meticulous cleanliness and organization of guest rooms, public areas, internal storage areas and in house laundry.
- Contribution to overall hotel goals including financial targets, review scores, and employee engagement.
- Collaborates with the front desk to identify any VIPs or special requests for in house guests.
- Address guest concerns and implement the appropriate service recovery steps,
- Schedules and tracks guest room and public area deep cleans as necessary.

Requirements

- 1-2 years of previous Housekeeping Department head experience.
- Previous working knowledge of hotel PMS applications – Webrez Pro experience preferred.
- Previous hotel laundry experience is an asset.
- Working knowledge of Microsoft Windows – Outlook, Excel, Word.
- A solid understanding of Labour and expense management, supplies ordering, deep cleaning procedures, scheduling, and workforce management.
- Exceptional guest room and public area standards.

Job Type: Full-time

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