Are you seeking a fulfilling career with a purpose-driven organization dedicated to supporting hospitality and tourism workers and employers in the Greater Toronto Area?
We are excited to offer an opportunity to make a meaningful impact by providing invaluable support to workers and job seekers facing uncertainty in today's labour market. Join us and be a part of a mission-driven team committed to making a difference.
Position Overview
Hospitality Training Action Centre 75 (HTA 75) is seeking an Industry Accounts Specialist to develop and manage relationships with employer partners and ensure successful employment referrals for program participants. The role will involve monitoring industry trends and reporting to the Manager, Partnerships & Talent Acquisition, to ensure all opportunities to build and retain employer partnerships are realized.
The successful candidate for the Industry Accounts Specialist position should be comfortable working in a complex, government-funded, non-profit environment and possess excellent stakeholder management, project management, and communication skills. They should also have a strong understanding of common hiring practices within the hospitality industry and be able to work independently and as part of a team, take initiative, and identify and mitigate risks. Additionally, the candidate should have a considerable understanding of equity, diversity, inclusion, and belonging practices to promote a culture of caring within the organization.
Key Accountabilities
- Manage employer relationships by:
- Acting as the primary point of contact for assigned employer accounts.
- Building and maintaining strong relationships with employers to facilitate the placement of HTA 75 program participants into meaningful employment.
- Providing program information through in-person and remote meetings, emails, and presentations to employer partners.
- Regularly reporting to the direct manager on the status of employer partnerships, including identified risks, participant hiring statistics, and implemented solutions.
- Updating and maintaining all employer-related data in the organization's database.
- Staying up to date with industry trends, initiatives, and best practices to support the integration of industry-specific information into employment, training, and development practices.
- Delivering high-quality customer service and complete tasks on time.
- Ensuring compliance with legal, ethical, and data-keeping regulations.
- Assist the direct manager in preparing relationship reports, project outcomes, and other relevant reports for senior leadership and stakeholders.
- Supporting the development, implementation, and documentation of role-specific practices and procedures.
- Provide overall program support by:
- Developing an accurate understanding of employer hiring needs.
- Conducting pre-screening interviews with potential candidates and search for job opportunities to match the right fit with employer needs.
- Ensuring the timely and successful delivery of employment referrals from HTA 75 programs.
- Effectively communicating feedback, opportunities, and recommendations to Employment Coaches to support employability results.
- Participating in job fairs, special events, and corporate marketing efforts, including presentations to employers.
- Coordinating logistical arrangements with employers to ensure satisfactory program delivery and execution.
- Preparing reports related to placement activities, including tracking participant employment activity and progress data.
Role Requirements
- This is a hybrid position and while some parts of this position can be completed at-home in a virtual setting, this position has a significant in-person requirement and requires attendance various training sites, employer properties, and other meeting spaces across the Greater Toronto Area.
- This position will require work occasionally outside of standard business hours. HTA75 programs reflect the needs of the hospitality workforce and its availability for training and support.
- This position will be required to work some evenings and weekends.
Required Skills & Experience
- Knowledge of hospitality industry hiring practices, trends, and organization structures.
- Strong leadership, relationship management, and interpersonal skills with the ability to navigate challenging conversations, resolve conflicts, and manage a team.
- Excellent presentation, public speaking, and communication skills with the ability to build and maintain positive working relationships and work collaboratively.
- Strong analytical and data management skills with the ability to develop, implement, and evaluate metrics and data for reporting.
- Solution-focused problem-solving skills with the ability to resolve program challenges and client issues.
- Attention to detail, organizational skills, and ability to work in a fast-paced environment with adaptability.
- Proficiency in Microsoft Office 365 (Word, Excel, Outlook, PowerPoint, SharePoint, Teams), Salesforce or similar tools, Zoom, etc.
Compensation & Benefits
- This role will receive an competitive annual salary of $62,000 - 67,000 CAD (pro-rated through the length of the contract, if applicable)
- Health and dental program for the employee and dependents with 100% of the benefit premium paid by HTA75
- A hybrid approach to work where there is both in-person and virtual work times
- A remote work program which allows you to (at times) work from various locations outside of Ontario and Canada
- Inclusive and supportive paid personal time, sick time, and bereavement policies
- A supportive culture designed to help you develop and grow
- Professional development opportunities to enhance your career
Organization Overview
At HTA 75, we are dedicated to ensuring the future success of hospitality workers by providing comprehensive skill development and support services. Our range of services includes financial advice, career navigation, and employment services, all designed to help hospitality workers strengthen their skills and overall well-being. By doing so, we contribute to the sustainability and quality of jobs within the hospitality sector, providing good wages, opportunities for career advancement, and enhanced health and retirement benefits.
Our approach is collaborative, working closely with hospitality employers to design and adapt solutions that meet the evolving needs of the workforce and industry. Our goal is to support workers to return to work safely, quickly, and stronger than ever.
At HTA 75, we are committed to promoting a diverse, anti-racist, inclusive, accessible, respectful, and equitable workplace. We believe in building a workforce that reflects the communities we serve, and we strive to create an environment where everyone feels valued and supported.
Based on this, we are committed to employment equity and encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply. Upon your request, we provide accommodation for disabilities during the recruitment and selection process. If you request accommodation, HR will reach out to consult with you so that we can tailor our arrangements to suit your needs. In addition, all new employees are advised of our policies for accommodating employees with disabilities.
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