IT Technician Job at Acuity Brands
Distech Controls’ success and reputation are fueled by our world-class team of employees. We look for qualified individuals who are striving to succeed and that wish to actively contribute to our continued growth. Distech Controls values its team members and offers them a modern, motivating work environment, and competitive salaries and benefits.
Who is Distech Controls?
Distech Controls is a Canadian-based company located in Brossard, on the South Shore of Montreal (QC), with a European headquarter in Brignais (Lyon), France. We are proud to be part of the Acuity Brands family since 2015. Our mission is to connect people with intelligent building solutions for better health, better space, better efficiencies through our forward-thinking technologies and services. Our passion for innovation, quality and sustainability guides our business on a daily basis, as we light the way to a brilliant, productive and connected world.
Why Work for Distech Controls?
- Innovative driven company
- Dynamic workplace
- Open minded company
- Fast-paced company
- Modern work environment designed for our employees Indoor and outdoor bistro areas, lounges, coffee stations
DCI - Distech Controls Inc. (North American headquarter)
- Continuous professional development program
- Extensive benefits, including annual performance bonus, group insurance and RRSP program
- 5 floating days and 3 weeks’ vacation from year one (accrual)
- Reward programs
- LEED-Certified building
- Foosball and ping-pong tables
- Situated near quartier Dix30
- On-site gym
- Daily fresh fruit
- Hot and cold beverages stations
- Accessible transportation services including OPUS card reader onsite
- Deep frozen meal prepared by culinary chefs
- Rewards program
Job Summary
The IT technician helps set up and maintain the computer system. He provides support to users in computer and telephone matters. He or she also collaborates in the prevention of virus intrusion, ensures optimal use of the network and guarantees the security of the company's data. This person is proactive, autonomous and resourceful. He or she contributes to maintaining a stable network and user satisfaction. The IT technician actively participates in the quality of service required by users and management. The IT technician proposes and researches new solutions, and coordinates his efforts with the Acuity IT team.
Key Tasks & Responsibilities (Essential Functions)
- User support and incident resolution
- Prepares users' hardware and software configurations.
- Provides level 1 and 2 computer support to users on site and remotely.
- Documents customer requests, reported incidents and technical procedures via the ticketing system.
- Provides technical support for audio-visual and IP telephony systems.
- Provides solutions to technical problems encountered.
- Performs all other related tasks that may assist in customer satisfaction.
- Network/Computer Park Management
- Assists the network administrator for various special projects.
- Monitor system logs and performance indicators: daily reports, server status, monitoring, maintenance and updates.
- Establish requirements, prepare orders and manage the receipt of materials
- Administer inventory management and documentation.
Experience (minimum experience required)
Essentials
- Degree in computer science
- Minimum 2 years experience in a similar position - IT Technician
- French and English read, written and spoken
- Mastery of Microsoft Windows and Office365 environments
Assets
- Knowledge of Microsoft System Center Configuration Manager (SCCM)
- Knowledge of multi-factor authentication (MFA)
- Knowledge of MDM solution (Microsoft InTune)
Profile Essential
- Autonomy, initiative, ability to manage priorities and to face challenges.
- Good problem solving methodology and attention to detail
- Ability to work in a team
- Rigorous, diligent and demanding in the quality of service provided to users
- Good communication skills
We invite you to apply today to join us as We Light the Way to a Brilliant, Productive, and Connected World!
We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.
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Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000. Please clearly indicate what type of accommodation you are requesting and for what requisition.
Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.
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