Manager, Operations Excellence-Process Automation Job at Wawanesa Insurance
Date: Mar 28, 2023
Location: Remote - Canada, CA
Company: Wawanesa Insurance
Job ID: 6159
We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you can decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may work from any of the following locations: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador and/or the Yukon.
The Wawanesa Mutual Insurance Company, founded in 1896, is one of Canada’s largest mutual insurers, with over $4 billion in annual revenue and assets of $12 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than two million members in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy. Learn more at wawanesa.com
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
You have experience with automation of processes, using Robotic Process Automation and working under minimal supervision, in this role, you will contribute to Wawanesa’s success by leading the development of process optimization for business operations through cross functional collaboration with various stakeholder groups to improve quality, remove process waste and automate process elements through RPA. You will contribute to our culture of continuous improvement enabling simplicity, efficiency and delivery of an exceptional member experience.
You will lead a group of process analysts through coaching, mentoring, and supporting your team to achieve their business and development goals.
This position requires excellent communication, presentation, interpersonal, technical, and leadership skills. We look forward to hearing from you!
Job Responsibilities
Operational Excellence Expertise
- Establish and drive a Continuous Improvement culture in the organization
- Build the organizational Robotic Process Automation (RPA) capability utilizing Lean Six Sigma tools and training
- Experience deploying process automation in an organization
- Lead the execution of process automation, process mining and RPA
- Able to prioritize issues
- Align and prioritize work to strategy
- Successfully influence (lead and change) others
- Guide and influence others without authority.
- Ability to manage multiple priorities and organize work in a systematic way
- Coach, develop and recognize/reward employees to reach their full potential while contributing to the achievement of the organizational goals
- Build and manage relationships with business leaders & partners
- Able to comfortably deal with ambiguous situations
- Able to handle and cope through feelings of anger and frustration
- Ability to deal with difficult stakeholders
- Able to effectively lead and participate in a team environment
- Perfection is not the goal, but continuously improving the deliverable in steps is
- Ability to approach to problem solving effectively with data driven decision making
- Able to plan and organize their work.
- Ability to execute projects; planning, removing barriers, agile
- Contribute to and manage to the forecasted budget
- Perform other duties as assigned.
Qualifications
- 5 years of experience using a structured methodology (related to operational excellence, lean, or six sigma) for problem-solving and continuous improvement
- 5 years experience with RPA tools such as Kryon Systems, Microsoft power Automate …etc and Process Mining
- Post-secondary degree in business administration or equivalent experience is preferred
- Certificated in Lean Six Sigma Black Belt or in progress to obtain the certification
- Proficient understanding of common process improvement tools (i.e., process mapping, SIPOC, FMEA, SPC, etc.) and technologies (ex., Microsoft Office Suite – Visio, etc.)
- Excellent influencing skills working with many levels within the organization by building trust and strong working relationships
- Strong leadership ability, leading others to embrace, perform effectively, and adapt quickly to change
- Excellent attention to detail, planning and organization skills, with the ability to multitask and prioritize effectively
- Excellent verbal and written communication skills to influence, motivate and provide direction
- CIP designation and experience in insurance industry is considered an asset
- Experience with data visualization tools, such as MicroStrategy and Power BI an asset
- Data Science or Analytics capabilities an asset
- Managerial or supervisory experience is preferred
#LI-Remote
Wawanesa is proud to be one of Manitoba's Top Employers for 2023 recognizing that we are an exceptional place to work!
Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets.
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, jobs@wawanesa.com.
If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.
All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.
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