POSITION: Medical Secretary

UNIT: Mental Health Care – Outpatient Program

STATUS: Full Time

PAY RANGE $24.39 - $27.13

POSITION DESCRIPTION:

The Medical Secretary will support and monitor daily organization and service of the outpatient clinic by providing a range of clerical, administrative, secretarial support to physicians and inter-professional team. Providing excellent patient customer service with an unpredictable population. This position will work collaboratively with other medical/patient support agencies and will be responsible for the scheduling and registering of patients.

HOURS:

Must be able to work 7.5 hour day shifts; Monday to Friday. In addition, the successful candidate must be flexible to occasional schedule changes, including evening or weekend hours, when required in order to meet operational needs.

SKILLS & QUALIFICATIONS REQUIRED:

• Medical Office Administration/Health Care Office Administration certificate is required;
• A minimum of six (6) months of experience within the last three (3) years of Medical Secretary experience is required;
• A minimum of six (6) months previous experience working with a mental health population will be given preference;
• Working knowledge of the Mental Health Act;
• Ability to work in a busy environment where patients are experiencing emotional and mental health difficulties;
• Ability to be a strong team player with excellent critical thinking and customer service skills;
• Knowledge of medical and psychiatric terminology;
• Knowledge of alpha and terminal digit filing systems;
• General clerical experience including reception, filing, and intermediate computer literacy;
• Demonstrated effective communication and interpersonal skills, including excellent telephone etiquette and ability to share important information to the team, our patients, and community support partners in an accurate manner;
• Proven ability to work in a fast-paced, multi-task environment with minimal supervision utilizing effective organizational and problem-solving skills;
• Excellent communication and interpersonal skills with a strong patient/customer service focus;
• Able to maintain a professional, calm and positive attitude while dealing with patients and families;
• Ability to adapt and work within a constantly changing environment;
• Excellent organizational skills;
• High level of initiative and self-direction with proven problem solving abilities;
• Demonstrated intermediate level computer knowledge and skills in the following: Cerner registration and scheduling, PowerChart, Microsoft Office, Adobe, Outlook , and Internet/Intranet Usage;
• Demonstrated ability to attend work on a regular basis as per the STEGH Attendance at Work Policy;
• Demonstrated previous performance reflective of the Mission, Vision, Values and Code of Conduct of STEGH

Successful candidates must provide evidence of a fully completed COVID-19 vaccination status prior to your first day of work. Any candidate entering the facility to attend an interview will be required to provide evidence of a fully completed COVID-19 vaccination status. To be considered fully immunized, individuals need to have received their second dose of a COVID-19 vaccine at least 14 days earlier than the date they arriving to an interview or to begin work at STEGH.

#IND