Membership Associate
Flamborough Family YMCA
500 Drury Ln, Burlington, ON L7R 2X2

Salary Range: $15.50/hour
Position Status: Part-Time
Placement: Immediate

Nature & Scope

This position provides assistance and communication to members and potential members in the areas of registration and information. All positions will require an availability to work a flexible schedule; required shifts include early mornings, evenings, weekends and holidays. The successful incumbent will have responsibilities in facilitating personal financial assistance interviews and coordinating administrative functions related to the Membership Sales & Service area and the provision of excellent customer service to members, participants, staff and volunteers.

Responsibilities

• Play a key role at the information hub of the branch
• Data entry utilizing Avocado Software
• Conducts personal financial assistance interviews exercising sound judgment and confidentiality
• Administrative responsibilities and support to the Membership Manager in ensuring the membership processes are followed to standard; front line role in processing memberships, cancellations, Membership Agreement forms, and branch communication
• Provide excellence in customer service at member point of access
• Member access responsibilities including use of Avocado Software and member account interpretation

Qualifications

• Post secondary education at the college level in Marketing, Office Administration, or related field is preferable
• Computer skills – Word, Excel, Windows, basic internet skills (Avocado experience is preferred)
• 1 – 3 years experience in a customer service and sales environment
• Good grasp of math and excellent problem solving skills
• Must provide a current Criminal Record and Judicial Matters Check as per the Association’s policy
• If you are hired, prior to your start date and as a condition of employment, you will be required to provide proof that you are fully vaccinated against COVID-19 or have a valid Human Rights exemption.

Accessibility:

The YMCA of Hamilton/Burlington/Brantford is committed to creating an inclusive environment that accommodates all individuals, including those with disabilities. We support the goals of the Accessibility for Ontarians with Disabilities Acts (AODA) and have established policies, procedures and practices which adhere to the accessibility standards set out in the AODA. Should you require any accommodation throughout the recruitment process please do not hesitate contacting our Human Resources Department.

The YMCA of Hamilton/Burlington/Brantford is an equal opportunity employer.

If you are interested in this position, please visit

https://www.ymcahbb.ca/work-y/current-opportunities/health-fitness-aquatics-openings and complete the YMCA Employment Application Form

https://app.smartsheet.com/b/form/39af7d98fd5b4eff8ee09ed70e2ed15f

and follow the instructions for submitting your cover letter and resume, along with documentation to verify requirements of the position.

We thank all applicants, however, only those considered for an interview will be contacted.

Job Type: Part-time

Salary: $15.50 per hour

Job Type: Part-time
Part-time hours: 3-29 per week

Salary: $15.50 per hour

Day range:

• Holidays
• Monday to Friday
• Weekend availability

COVID-19 considerations:
COVID-19 vaccination policy, PPE requirements and physical distancing, COVID-19 screening and enhanced cleaning procedures

Work Location: In person

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