MasterBUILT® Hotels develops, builds, manages and invests in best-in-class, select service hotels across Canada. MasterBUILT lives and breathes hospitality, developing more ground up hotels than other company in North America. As a Platinum winner of Canada’s Best Managed Companies, MasterBUILT believes in investing in the development of talented people with a passion for delivering exceptional results and a desire to learn and grow.

NEW OPPORTUNITY:

Night Auditor

Super 8 Shawnessy, Calgary, AB

The Night Auditor will work diligently to ensure the quality, cleanliness and service of the property are consistently maintained. He/she must be committed to the achievement of professional work standards and demonstrate a positive, proactive approach to empowered decision making in relation to guest care and contribution to room revenue.

This is a part-time position.

RESPONSIBILITIES:

• Perform check-ins and checkouts, paying special attention to accuracy and detail

• Ensure each guest has received exceptional service
• Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately
• Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up
• Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives
• Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines

• Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, basic data analysis and processing
• Balance end of day transactions in PMS with POS
• Prepare daily reports for onsite managers and head office
• Maintain cleanliness of workspace
• Ensure full completion of all duties, providing a smooth transition between shifts through effective team work

QUALIFICATIONS:

Experience Required

• 1-2 years of experience in a customer service-oriented role
• Previous hospitality experience an asset
• Proficiency with Microsoft Office programs such as Word and Excel
• Familiar with general office equipment such as photocopiers, scanners etc.

Mission Critical Competencies

• Ability to troubleshoot, strong problem solving skills
• Ability to work independently or under minimal supervision

• Ability to demonstrate being a team player
• Excellent customer service and interpersonal skills
• A fun, positive attitude with a sense of humour

Desired Education

• A High School Diploma or GED required

WORKING CONDITIONS:

• Must be able to work overnight shifts
• Fun work environment, committed to realizing all of our Obsessions
  

MASTERBUILT OFFERS:

• A compensation package that provides incentives and rewards performance
• A flexible benefits package that supports various personal/family situations and work environments
• A rewarding corporate culture that fosters a positive team and family spirit
• A cooperative management team that is strategic and forward thinking
• A fast paced environment with opportunities for advancement

TO APPLY:

To apply send all resumes to https://masterbuiltsuperior.bamboohr.com/careers/522. We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please.