Join a company that has been a part of moving Metro Vancouver for over 35 years.

British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam, Port Moody and Surrey. With the future expansion of both the Expo and Millennium Lines gathering pace, infrastructure renewal and new asset acquisition projects underway, this is an exciting time to join our team of over 1,200 dedicated employees, working on one of the longest fully-automated rapid transit systems in the world.

Our work encompasses roles such as administration, engineering, elevator and escalator maintenance, field operations, vehicle maintenance, and wayside (station and guideway) maintenance.

When you work for SkyTrain, not only will you help move Metro Vancouver, you will also have access to comprehensive benefits including paid vacation, medical benefits, transit passes, training and more. We are a proud equal opportunity employer, committed to a diverse and inclusive workforce.

Come explore what makes us one of BC’s Top Employers!

PRIMARY PURPOSE

Develops, coordinates and maintains performance measures across the organization ensuring alignment with divisional goals and objectives. Prepares a variety of analysis and reports to provide accurate and up-to-date information for informed decision making.

KEY ACCOUNTABILITIES

Collaborates with departments to explore current data collection processes, establish data requirements and work with relevant managers/supervisors to develop, prepare and maintain dashboards focused on various corporate performance measures and improvements across all functions.

Establishes and maintains a quality assurance process which ensures accuracy and completeness of performance measurement data while also ensuring compliance with company’s standards, policies, processes, regulatory and other related requirements. Uses various statistical methods to analyze data and identify trends to support fact-based decision making.

Develops and maintains procedure documents and manuals to ensure consistent application of data collection and analysis across all departments.

Ensures data integrity of key performance measures including technical specifications, using Business Intelligence tools and / or other corporate systems and troubleshoots issues as required.

Creates, updates and maintains data dashboards/reports to ensure users have the information they need to manage their business and make decisions and improve service and efficiency. Leverages available benchmarking resources for best practices and provides comparable performance measures from other transit agencies and business enterprises to the concerned stakeholders towards informed decision making.

Supports quarterly reports to the Board of Directors and TransLink indicating performance compared to targets, and major reasons for variances. Prepares ad hoc reports, presentation materials related to performance measurement, and researches latest trends, best practices and other related data as assigned.

EDUCATION AND EXPERIENCE:

The requirements for this job are acquired through completion of a bachelor’s degree in Economics, Statistical Analysis, Information Technology or business plus four (4) years of solid experience with development and analysis of performance measurements, and technical experience in designing, implementing and maintaining data and creating reports in a Business Intelligence environment.

OTHER REQUIREMENTS:

Solid knowledge of concepts, principles, practices and techniques pertaining to all aspects of performance measures, benchmarking, balanced scorecards and dashboards

Solid knowledge and understanding of the relevant concepts of data mining and data warehousing to be able to procure and manage data

Strong analytical, problem solving and judgement skills to be able to interpret data and identify, diagnose, and resolve KPI related issues

Strong relationship management skills and ability to work across multidisciplinary teams and management levels

Strong time management, organization, verbal and written communication skills

Excellent knowledge of office software including word processing, spreadsheet and data management systems

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

40 hours per week.

This is a full time temporary position until October 6, 2023.

Hybrid

This position offers the flexibility of working both on-site and remotely within B.C.

Salary starting from: $77,718 - $97,147 per annum. (Actual salary offered will be commensurate with education, experience and internal parity)

The Total Compensation Package includes Extended Health, Transit Pass and enrollment in the Public Service Pension Plan upon eligibility. Focus on your development through training, and mentorship programs. Enjoy a variety of health and wellness programs, including access to gym facilities. Speak to us to know more about what we offer.

Please click the 'Apply' button at the top right corner or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.

INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Posting Date: February 23, 2023
Closing Date: Open Unti Filled

Please note that only those short listed will be contacted.

Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.

SkyTrain is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@bcrtc.bc.ca.