Phone Operator Job at The Brooklin Medical Centre
The Brooklin Medical Centre Brooklin, ON
Our telephone operator is responsible for liaising with both patients and doctors to ensure that we provide excellent customer service. Responsibilities include receiving a high volume of incoming calls, booking appointments, transferring calls to administrative staff and receiving incoming faxes. Some urgent care coverage occasionally on a Saturday or evenings.
Skills and competencies:
- Excellent communication and superior interpersonal skills, with an ability to relate to staff members, and health professionals from a diverse range of organizations.
- The ability to work at a high level in group situations.
- Ability to display empathy.
- Ability to remain calm under pressure.
- The ability to multitask and stay on task.
- Computer skills and knowledge.
- Handling incoming faxes
- Experience in customer service
- Experience with Telus PS Suites an asset.
- Knowledge of the medical industry highly desirable.
- Excellent organizational and time management skills.
Job Types: Part-time, Permanent
Salary: $16.55-$17.00 per hour
Benefits:
- On-site parking
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekend availability
COVID-19 considerations:
During the covid-19 pandemic we are taking measures to protect our staff and community. Please expect to wear a mask or face shield and sanitize your hands. Applicants must be fully vaccinated.
Work Location: In person
Application deadline: 2023-05-23
Expected start date: 2023-05-28
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