Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Job Description

The opportunity

At the core of our Canadian strategy, we put the customer at the center of everything we do. Our Group Benefits business supports over 25,000 employers and their employees across Canada. This role is an incredible opportunity to have an impact on our Plan Sponsor journey.

As a member of the Plan Sponsor Services team, the Plan Sponsor Risk Management Analyst will partner closely with internal partners and other functional areas including Legal, Distribution, IT, Operations and Data & Analytics to coordinate the receipt and management of work. The successful incumbent is accountable for request intake, review and setting internal expectations on responses.

In this role you will ensure the day -to- day flow of work is appropriately captured and monitored to facilitate timely completion and reporting, prioritizing based on your assessment of scope and urgency. Your role will have a heavy focus on teamwork and organization, anticipating issues before they happen and taking steps to mitigate challenges and address issues as they arise. You will continuously establish new, and improving existing, processes to ensure optimal efficiency as it relates to operational workflow.

Responsibilities

• You will have responsibility for the delivery and completion of work across the Plan Sponsor Risk team and internal partners, in order to ensure the timely handling of Plan Sponsor and regulatory matters.

• Drive continuous improvement by investigating, documenting and recommending more efficient ways to manage inquiries, complete tasks and to help streamline processes.
• Contribute to special projects and help drive improvements and standardization across the Plan Sponsor Risk Management team

• Develop and provide regular management reporting, including trend analysis and recommendations. In a supporting role assist with client facing contracts and responses
• Assess all incoming inquiries and promptly escalate any complex service issues or complaints for immediate attention and resolution.
• Coordinate review/escalation meetings with leadership and business partners, including the preparation of materials.

What motivates you?

• You obsess about customers, listen, engage, and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.
• You are a highly effective change agent who can thrive in an ambiguous and dynamic environment.

What you bring to the role

• The ability to balance multiple priorities while maintaining a high degree of accuracy and attention to detail
• You are flexible and adaptable when dealing with change, including changing priorities and tight deadlines
• You have strong relationship management skills and can work well with business partners who have competing priorities
• Experience investigating issues, communicating findings to management, and offering recommendations
• Strong problem-solving skills and the ability to analyze a situation from multiple points of view
• You learn quickly and are a self-starter, who takes initiative and thrives in a fast-paced work environment
• You demonstrate tact and professionalism in dealing with sensitive or confidential information, and when engaging with leaders at various levels
• You have an analytical mindset with proven organization, time management, and presentation skills.
• Strong verbal and written communication skills.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
• We lead with our Values every day and bring them to life together.
• Boundless opportunity
• We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
• We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity, and Inclusion
• We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
• We build a business that benefits all stakeholders and has a positive social and environmental impact.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com .

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.