Essential Duties & Responsibilities

• Manages the food and beverage of the main premium club areas and suites for multiple different events at TD Place Stadium (i.e. Redblacks Game, Atletico Games, etc).
• Ensures all aspects of the food and beverage service of an event are prepped, set up correctly, and are meeting the required set out premium standards of providing a high-level premium service for all events.
• Creates buffet layouts and floor plans for the food and beverage stations, ensuring all the actual set up plans are completed correctly.
• Ensure all our premium areas and our staff are providing a high level of premium food and beverage to our guests.
• Able to successfully manage and lead of team of 40+ people to run an event successfully.
• Oversees the Suite Coordinator and the Senior Premium Supervisor and providing support as needed.
• Ensures to main required team staffing numbers for events
• Works with other departments to ensure that all the details for an event are covered.
• Comes up with new idea on how to improve sales and service.
• Supports all company initiatives • Always executes show quality standards.
• Maintains positive relationships with guests and obtains regular feedback.
• Holds team accountable to steps of service to deliver great guest service.
• Ensures all security, safety and sanitation standards are met.
• Ensures operations comply with brand clarity statement while working the location.
• Has excellent brand-specific culinary, wine and beverage knowledge.
• Effectively uses Purchasing and all financial control systems.
• Demonstrates and implements good inventory management skills and can successfully apply these skills it all tasks.
• Able to successfully resolve and issues that arise with clients and staff.
• Creates signage for all food and beverage station for their assigned areas.
• Aides in setting standard operation procedure to help improve the overall operation and the service received by the guest.
• Able to communicate successfully to suite holders, suite guests, and other premium guests.
• Aides with other catering events or large stadium events as directed by the Premium and Catering General Manager.
• Comes up with new ways to improve staff training.
• Controls cost areas to assist the unit in meeting financial goals.
• Knows all financial areas and statements.
• Achieves assigned delegated budget goals.
• Effectively uses all team training and development tools.
• Hires hourly team who can deliver Levy operating standards and philosophies.
• Ensures that all team members adhere to guidelines as set out in our standard operation procedures.
• Promotes a cooperative work climate, maximizing productivity and morale
• Promotes positivity, unity and team building in the department and in the service.
• Other duties as assigned by Premium and Catering General Manager.

Physical Demands/ Work Environment

• Ability to lift and carry up to 40lbs.
• Frequent periods of standing and walking.
• Outdoor venue subject to changing environmental conditions.
• Frequent use of stairs.
• Size of Stadium tends to involve higher physical demands on event days.
• Sensory Attention: this environment is a noisy loud environment on event days.

Language Skills

• English is the working language at this job location. Candidate must be able to understand, read, write, and speak English.
• French is considered an asset; but is not mandatory.

Qualifications

• Minimum of 3-year previous customer service experience.
• Minimum of 2-year previous hospitality experience.
• Must have completed high school or equivalent. Relevant work experience will be considered an asset.
• Passion for hospitality, food, and retail.
• Must be bondable, and pass an employer administered background check.
• Must be bondable, and pass an employer administered background check.
• Must be able to demonstrate mathematical skills.
• Must possess a valid Smart Serve Certificate.
• Advance Food Safety Certification is considered an asset.
• Knowledge of Microsoft Office (Word and Excel).
• Knowledge of Adobe Product considered an asset.
• Must be able to multi-task
• Must be able to work in a fast-paced environment.
• Must be able to work flexible shifts including nights, weekends, and holidays.
• Must be able to work all Redblacks Games.

Job Type: Full-time

Salary: $24.00 per hour

Benefits:

• Casual dress
• Discounted or free food
• Flexible schedule
• On-site parking
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekend availability

Experience:

• Customer service: 3 years (preferred)
• Hospitality: 2 years (preferred)

Language:

• English (required)

Licence/Certification:

• Smart Serve (preferred)

Work Location: One location

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