We are looking for a Product Manager with a proven track record of turning ideas into meaningful solutions, with experience in product management, ideally in a SaaS or similar industry.

This role will work closely with the Solutions Architect and Customer Success Manager

1. Establish the product/service strategy & roadmap and manage the product/service through its lifecycle:

• Work with a variety of stakeholders, partners, and vendors to identify opportunities to improve products/services, implementation methodologies, and business processes
• Assess product/service against industry competitors, and consider innovations implemented elsewhere
• Conduct user surveys, and convene product/service user groups to collect, analyze, and prioritize potential enhancements
• Develop and maintain product/service roadmaps identifying enhancements, supporting analysis, and implementation timelines, and work with internal and external teams to comply with roadmap
• Participate in the development and execution of product business development and communication plans

2. Manage day-to-day business operations for the designated product(s) and/or services(s):

• Lead and carry out activities related to ongoing client adoption, including engagement with internal/external delivery partners for deployment and client engagement
• Provide day-to-day direction for product team and cross-departmental resources assigned to the designated product(s) and/or services(s)
• Working closely with internal technical/solution partners, ensure appropriate service levels are monitored and vendor relationships are maintained
• Ensure appropriate key performance indicators and operational business objectives are established and reported to various stakeholders
• Lead benefits evaluation and research initiatives to demonstrate the ongoing value of the product/service

3. Transition SaaS projects to operational state:

• Working closely with Solutions Architect, support the transition of initiatives from project state to business operations
• Monitor adherence to corporate standard processes and policies

• University degree/College diploma in Business Administration, Information Technology or equivalent
• 5 years of experience in product management and/or project management role
• 3 years experience with SaaS products, with a preference for line of business management
• PMI, ITIL, and/or CPHIMS-CA designation(s) or actively working toward completion is an asset
• Comprehensive knowledge of the automotive industry
• Experience with benefits evaluations, customer surveys, workshops and product strategy development
• Experience with delivery in traditional or agile software development methodology
• Well-developed consulting skills to gather information, achieve consensus and deliver quality solutions
• Knowledge of project cost and financial management including planning, budgeting, controlling, administration and reporting
• Able to build and maintain productive working relationships with internal and external stakeholders and partners
• Excellent written communication and oral presentation skills, and able to present technical topics to non-technical audiences
• In-depth working knowledge of a variety of computer software including Microsoft Office suite (Word, Outlook, Excel, Power Point, and Project)

Desired, but not required:

• Bilingual French & English would be an asset
• Experience in product management for the automotive industry

• A positive, diverse, and supportive culture
• Excellent opportunities for career growth
• Work life balance
• Competitive salary and benefits