We're Hiring!

We're looking for brilliant thinkers to join our #Rocketeers. If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.

What is ScalePad?

ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in 3 major cities of Canada; Vancouver, Toronto and Montreal. However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.

Our success is no accident: Our award-winning platform strengthens connections between Managed Service Providers (MSPs) and their clients. Trusted by more than 10,000 partners worldwide, ScalePad’s applications are used by MSPs to improve their clients' overall IT environments and enhance the client experience. The Best Apps in Your Stack™️ deliver actionable insights that lead to enhanced service delivery through automated data collection and analysis.

You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity. More on that here.

Your mission, should you decide to accept it.

As a Product Manager, you will work directly with the Director of Product to help define and execute the product strategy for a new product line within our rapidly growing company. Working with our talented team of product specialists, you will bring your experience with innovation and process improvement to deliver our vision for an industry-leading SaaS platform of applications in the IT space.

Responsibilities

• Conduct market research and listen to our customers and prospects to learn about the needs of our target market.
• Work with senior management to define an aligned, cohesive product vision.
• Communicate the vision and direction for your domain to excite your agile teams and stakeholders.
• Collaborate with Engineering to validate and scope high-level feature estimates to maintain a plausible roadmap.
• Provide a product roadmap to ensure features are prioritized according to market opportunity, business objectives, and ROI.
• Collaborate on the planning of GTM release activities with cross-department representatives to coordinate delivery.
• Define and monitor the success of your releases with KPIs to ensure you’ve met the objectives of each delivery.
• Mentor directly under our Product Leadership who will guide you through your daily/weekly activities, providing direction and collaboration.
• Meet regularly with fellow Product team members to ensure we represent Product to the company with a cohesive set of goals, processes, and communication.
• Follow our partners and competitors to learn of new trends in the industry.
• Have fun! With a team that encourages personal growth, creativity, and passion!

Qualifications

• 2-5+ years of product experience with SaaS application development within an agile process.
• Experience running research meetings with end-users

Soft Skills:

• You have a unique ability to distill complex problems into simple, iterative solutions.
• You enjoy being challenged and taking ownership of projects to see them through.
• You are a true self-starter. You thrive on being productive with little external motivation and feel a sense of urgency.
• You enjoy collaborating with a small team but also appreciate autonomy and getting things done with very little hand-holding.
• You take pride in your work and strive for quality in everything you do.
• You are always eager to learn and improve and have empathy.
• You are comfortable and productive working remotely.
• You have exceptional written and verbal English skills.

Bonus Marks!

• You have experience with the MSP industry or similar IT organizations.
• You have experience with data analysis and reporting
• You have worked with offshore development teams.
• You have helped transition an acquired product or business line into a parent portfolio of products.
• You have certifications with industry Product Management schools
  
• Get those extra points if you know how to use Asana, YouTrack.

Perks, Perks, Perks!

• Mentorships by industry veterans with a 100% track record of industry success in funding and scaling software companies creates endless career opportunities
• Training and professional development budget provided to help advance your career and skills (available every year to every employee)
• World-class offices and facilities in downtown Vancouver and Montreal, for locals seeking a hybrid experience
• Brand new, top-of-the-line hardware, and equipment providing an ideal working environment either at home or in the office
• A top benefits package including 100% extended health and dental
• Monthly stipend to assist with creating the best hybrid work experience.
• Employee Stock Options provided to all eligible employees!

Work-Life Balance.

We love our #Rocketeers! We value their work and recognize that to be a great #Rocketeer you have to have a work-life balance. Due to COVID-19 we have moved our teams to a hybrid model. This means the option to work in our Vancouver or Montreal offices, or work remotely, along with all the perks available to you for the ultimate work-life balance.

If you prefer to work from home, not a problem! If you want to be in the offices, that is great as well! Our team remains connected throughout the day, so there is never a dull moment and you still feel part of the community, no matter where you are working from.

Dream jobs do not knock on your door every day.

ScalePad is not your typical software company. When we hire you, we aren’t just offering you a job, but rather we are committing to investing in both you and your long-term career. You'll help shape how this modern SaaS company operates and make a genuine impact on the future of our people, product, and partners.

We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role. We thank you for your interest. However, only successful applicants will be contacted.

Please no recruiters or phone calls.