JOB SUMMARY

The Transportation Services department is responsible for providing a holistic transportation hub focused on addressing the planning, implementation, operations and delivery of all modes of transportation in the City of Ottawa, including safe, reliable and courteous transit services and excellence in customer service delivery to 100 million transit customers per year, by means of conventional bus, para transit and rail operations.

You are responsible for implementing and managing various projects relating to the assigned Branch operations and mandate, including coordinating project functions, maintaining official business records, tracking project progress, facilitating communication among project members, and coordinating training and planning. You also support senior staff in the decision-making process by conducting research, compiling and analyzing research findings, preparing briefings, and writing reports and responses, and assist with the operating and capital budget for the Branch.

EDUCATION AND EXPERIENCE

Completion of 3 year community college diploma or university degree with concentration in studies relating to Business, Law, Financial Analysis, Computer Science or related field.

Minimum of 4 years of progressively responsible and practical experience in coordinating projects, and providing analysis, recommendations and reports, preferably in a municipal environment.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Applicable federal, provincial and municipal legislation related to departmental programs and services
• Possess general knowledge of the Corporation, departmental business requirements, policies and organizational structure
• Principles and techniques of project management
• Organizational change and development
• Planning and performance measurement
• Business Process modeling
• Policy and procedure documentation practices
• Customer service delivery methodologies and skills
• Protocols for developing submissions, briefings, major reports
• Human resources practices and principles, including Relevant sections of the Collective Agreements for ATU1760, ATU279, CUPE 5500
• Research and analysis techniques
• Corporate system requirements, accounting and financial procedures and reporting practices, management controls, monitoring processes
• Computer systems and applications, and various software programs such as Windows, Office 365, SAP, RMS, MS Project, M5, Markview, BIMS, SharePoint, MS Visio
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Able to work independently, with minimum support/direction, and cooperatively and collaboratively with all staff as part of a team
• Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, and, and to balance multiple demands, conflicting priorities, and pressures, with a keen sense of quality and deadlines
• Able to plan, lead, coordinate, implement and manage projects to completion
• Able to conduct research, compile/analyze issues/data, make judgments on the interpretation of issues/data, and formulate recommendations
• Possess strong problem solving skills and the ability to make decisions
• Possess excellent consultative, collaboration and interpersonal skills, and the ability to persuade/influence others and to bring conflicting points of view to consensus
• Possess strong, assertive verbal and written communication and presentation skills
• Possess strong existing computer skills
• Able to use corporate SAP systems and other databases to manage information that is accessible and used by the Branch
• Able to comply with Corporate accounting and financial procedures and reporting practices, management controls, monitoring processes;
• Able to prepare reports, presentation materials, correspondence in an organized, clear and concise manner.
• Able to think analytically, and concentrate/focus on accuracy and detail
• Able to demonstrate leadership and initiative
• Able to demonstrate sound judgement
• Possess maturity, patience, integrity
• Patient, flexible and adaptable to deal with shifting priorities
• Able to display tact and diplomacy and to exercise discretion
• Possess a work record of good attendance and job performance