The Eye Centre provides quality eye care for patients in Fort McMurray, Drayton Valley, Leduc, and now Prince Albert! We offer a full range of vision services for eye health needs, including comprehensive eye examinations for the entire family. By continuously innovating and enhancing our processes and expertise together as a team, we strive to provide the best possible care to our patients.

We are looking for an Optometric Assistant to join our Fort McMurray clinic. As the customer’s first point of contact, the Optometric Assistant educates, provides service to, and organizes all patients from the initial phone conversation to filing patient records. You are also going to be responsible for the electronic management of patients’ files, for receiving and processing payments and for the administrative support of the optometrist and management team.

The successful candidate must have a demonstrated ability to provide exceptional customer care, possess an outstanding attention to detail, be proficient in accurate data entry, and consider multi-tasking their second nature. If that sounds like you, join our team for a fulfilling career with plenty of room to advance and learn!

Responsibilities:

• Creating complete customer experiences from booking the appointments over the phone to checking patients in and processing closing paperwork, all while maintaining efficiency and accuracy
• Supporting other staff in peak hours and absences to minimize delays and wait time for patients
• Processing insurance coverage, receiving payment, and completing general administrative tasks with utmost attention to detail
• Answering the phone, providing information, and directing calls appropriately in the most professional and friendly manner
• Administering pre-testing services such as retinal digital imaging when required
• Maintaining patient files and records according to strict confidentiality protocols
• Assisting with keeping the clinic clean and organized at all times
• Our team works collectively for the greater good of the organization; therefore, other duties outside of the regular scope may be required.

Requirements:

• Friendly, outgoing demeanor paired with excellent verbal and written communication skills; previous experience in a medical office is a strong asset
• Proficiency with basic office equipment, computers, scheduling applications, email, and Microsoft Office
• Ability to prioritize, stay focused, and communicate clearly in a fast-paced environment where time constraints and accuracy are of great importance
• Willingness to learn and expand one’s skillset

We Offer:

• Competitive wage with regular performance and compensation reviews
• Great benefits package
• Training and career development opportunities
• Established practice with loyal customer base and great job security
• Welcoming workplace culture that fosters collaboration

Must be available for Saturdays and some evening shifts.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• Vision care

Ability to commute/relocate:

• Fort McMurray, AB: reliably commute or plan to relocate before starting work (preferred)

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