MANAGES: N/A LOCATION: Ottawa, ON, Canada – Office Based A Culture & Resource Manager is defined at Paul Davis as follows: Resources – To assist in supplying resources based on company needs, along with preparing benched options for future company changes & growth. Culture – To protect the brand company wide, both internal & external, along with harnessing the company culture. Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration, and reconstruction services for residential and commercial properties due to water, fire, mold, storm, and other disasters. The Paul Davis Network is made up of more than 380 franchises across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives. Our passion for quality and our commitment to our vision, mission, and values aligns our entire organization behind one common direction and one set of core operating principles. The promise of our Brand – to always deliver truth – is what we stake our reputation on and what those who engage with our company can and should expect from us. As an essential, emergency-based business, there is often tension around making things happen according to a set of performance criteria imposed on those in our industry by our clients and customers. Experience tells that trying to work in an unorganized office can trigger a significant amount of stress and cause us to waste a lot of time and energy on petty things. Delivering extraordinary care while serving people in their time of need requires that we all stay focused on what is most important. The role of the Office/Culture Manager is critical to our productivity. Maintaining a well-organized workplace will not only increase our employees’ creativity, but it will ensure our office environment remains a serene, yet efficient workspace. Several basic elements to keep in mind as you consider the role are summarized as follows: Success in this role requires that you: Responsibilities/Tasks Produce the Corporate Culture handbook and present it to existing employees/subcontractors and ensure it is used to introduce new employees/subcontractors into the Paul Davis Ottawa culture.

• Ensure PD brand compliance (vehicles, clothing, written, email signatures, faxes, etc.)
• Organize office operations and procedures.
• Develop, maintain, distribute, and provide periodical updates of Employee Handbook.
• Ensure personnel files for all employees are up to date and secure.
• Ensure the office environment is cleaned on a regular basis.
• Serve as point of contact for the property manager including maintenance, keys, janitorial, heat/air, and other building issues.
• Follow up on maintenance agreements and contracts.
• Coordinate distribution of policies, and programs and assist and advise company managers about culture and human resources issues/concerns.
• Partner with the GM and Controller to communicate office policies, procedures, programs, and all applicable laws/regulations as they relate to employment.
• Advise managers and supervisors about the steps in the progressive discipline system of the company. Counsel’s managers on employment issues.
• Be willing to participate in additional professional training and/or certification programs.

Skills and Knowledge

• Excellent communication skills.
• Discrete in protecting confidential information.
• Always available to assist an employee in need.
• Effective problem-solving skills.
• Consistent application of all company policies regardless of anyone’s position in the business.
• Must make the right judgment calls based on facts, law, and policy.
• Excellent at conflict resolution, negotiation, and employee relations.
• Possess cultural awareness and sensitivity.

WHY JOIN THE PAUL DAVIS TEAM? Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are growing locally and have career opportunities for individuals who want purpose out of their work. We love creating opportunities for our team members, offering a variety of webinars for each employee to stay motivated and updated on new technologies, regulations, procedures, etc.
Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider – our Production Manager position is pivotal to the success of the franchise.

• Values:
• Deliver what you promise.
• Respect the individual.
• Have pride in what you do.
• Practice continuous improvement.
• Vision: “To provide extraordinary care while serving people in their time of need.”
• Mission: “to provide opportunities for great people to deliver Best in Class results.”

WHY THE TEAM NEEDS YOU At Paul Davis Ottawa, we help homeowners put their lives back together after a traumatic event. Everyone within Paul Davis needs to have a world-class work ethic, serious attention to detail and love to help people. You will be practicing continuous improvement every day as you establish rapport with insurance carriers, customers, vendors, subcontractors, adjusters, agents and fellow team members! TEAM COMPENSATION AND BENEFITS

• Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
• Monthly cross-training opportunities to advance your career
• Health, dental and vision insurance - 85% paid by the employer / 15% paid by the employee
• Referral program - $2050 for hired referrals
• Great culture and team dynamic - "Recognizing the Extraordinary Program", Team building & events

If you think you have what it takes to serve others and deliver a world-class service when others need it the most, we encourage you to reach out and apply or speak to someone in our HR department. We look forward to discussing this opportunity with you.
Paul Davis supports, and hires veterans and we are an Equal Opportunity Employer!