Position: Senior Technical Analyst
Location: Richmond, BC, V7B 0A4
Duration:6 Months
Job Type: Contract
Work Type: Onsite
Language: English
Shift Hours: Rotating shifts 7 x 24 x 365 including Stat Holidays

Minimum 4 Years’ Experience

Job Description:

• Service Coverage Hours
• 24/7/365
• Schedule is based on physical on-site presence at the Vancouver Airport, there is no working from home policy for this role
• Must have PC and Tablet skills
• Must be well versed in MS Windows, MS Office
• CompTIA A+ and Network + Certification would be an asset
• ITIL Foundations Certification would be an asset

Incident Management Services:

• Manage the lifecycle of all incidents.
• The movement of airplanes, passengers, and baggage; or
• The day-to-day work of airport administration, operations, airlines, corporate users, partners, vendors, or contractors.

Responsibilities:

• Coordinates with the Service Desk to ensure proper recording of incidents
• Provides regular briefings on incident status via email to the designated distribution groups
• Incident briefing general and IT outage briefings
• Determines if an incident needs to be escalated according to the priority and severity of the issue
• Confirms that each incident is resolved, and that service is restored
• Participates in incident reviews
• Must coordinate with the on-call Airport Authority IT Manager during Critical or High priority
• incidents (P1 or P2)
• Contacts the on-call IT Manager or responsible IT Manager per the Escalations to On-Call IT
• Manager or responsible Manager during exception scenarios” section of the information
• Technology Incident Prioritization and Escalation Standards document

Infrastructure Services

• Infrastructure refers to the combination of hardware, software, network resources and services required within the airport’s IT environment
• Create Virtual Machines (VMs)
• Coordinate decommissioning of servers (physical and virtual)
• Exclusion: Linux VMs are exclusively supported by YVR-IT resources

Backup Operations

• Daily status review of Commvault (jobs and events). Take action for any issues or failures
• Perform restores upon request

Patch Manager Operations (done in SolarWinds)

• Review scheduled patching jobs for success and failures
• Add and remove servers from the automated patching schedules

Perform Daily System Health Checks and take action for any issues or failures

• BIWIS/BODB/ITD, Baggage Reconciliation System, VIBES, FBLB, AMS, Omnivex/Moxie
• Add / remove DNS records
• Build switch stack
• Upgrade the code on a switch stack
• Clear and assign switch ports
• Configure VOIP phones (using Cisco Call Manager) for moves, adds, and changes to phones and intercoms.
• Daily Oracle RMAN backup checking and take action for any issues or failures
• Daily SQL database backup checking and take action for any issues or failures
• Assist other teams with quarterly Windows server patching where SQL cluster failover is needed
• Daily review of SolarWinds alerts and take action for any issues or failures
• Maintain equipment list in SolarWinds
• Monitor Database health using RedGate SQL server and Oracle OEM and take action for any issues or failures

Job Types: Temporary, Contract
Contract length: 6 months

Salary: $28.00-$31.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Richmond, BC V7B 0A4: reliably commute or plan to relocate before starting work (required)

Experience:

• Network Services DNS: 4 years (required)
• SolarWinds: 1 year (required)
• incident management: 4 years (required)
• configuring VOIP phones: 4 years (required)

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