This position contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

- Acts with integrity, honesty and knowledge that promote the culture, values and missionof Starbucks.

- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

- Anticipates customer and store needs by constantly evaluating environment and customers for cues.

- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.

- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager onpartner performance during shift.

- Contributes to positive team environment by recognizing alarms or changes in partner moraleand performance and communicating them to the store manager.

- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and toimprove partner performance.

- Delivers legendary customer service to all customers by acting with a customer comesfirst attitude and connecting with the customer. Discovers and responds to customer needs.

- Develops positive relationships with shift team by understanding and addressingindividual motivation, needs and concerns.

- Executes store operations during scheduled shifts. Organizes opening and closing dutiesas assigned.

- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

- Follows all cash management and cash register policies and ensures proper cashmanagement practices are followed by shift team.

- Follows up with baristas during the shift to ensure the delivery of legendary customer servicefor all customers.

- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

- Follows health, safety and sanitation guidelines for all products.

- Recognizes and reinforces individual and team accomplishments by using existingorganizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.

- Utilizes operational tools to achieve operational excellence during the shift.

- Maintains regular and punctual attendance.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Discounted or free food
• Employee assistance program
• Employee stock purchase plan
• Extended health care
• Paid time off
• Profit sharing
• RRSP match
• Store discount
• Tuition reimbursement
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Sherwood Park, AB T8A 2G2: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Language:

• English (preferred)

Shift availability:

• Night Shift (preferred)
• Day Shift (preferred)

Work Location: In person

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