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The TD Canadian Card Payments, Loyalty & Personal Lending (CCPL&PL) team is responsible for strategy, product development, customer lifecycle management, and financial performance of all Canadian Credit Card and Personal Lending products. TD is a leader in Credit Cards and Personal Lending in Canada, providing a diverse suite of products and services. We seek self-motivated individuals who want to work in a fast-paced and high impact business unit that delivers results.

The Manager, TD Rewards Program will be responsible for the ongoing operation and expense management of the TD Rewards Program. A key function of this role is supporting the competitive market positioning, differentiation, and value that the TD Rewards Program brings to customers.

Depth & Scope:

Reporting to the Senior Manager, TD Rewards Program, the successful candidate’s accountabilities, and responsibilities include:

• Manage the TD Rewards Program to maximize customer engagement while balancing program expense, including program structure and redemption value in partnership with Product teams.

• Conduct ongoing identification of customer experience enhancements and irritants

• Provide support in the delivery of annual plan and quarterly reforecasts

• Work collaboratively with Product and Marketing teams in the development of Program positioning for marketing purposes

• Ensure prompt and thorough resolution of escalated / complex customer issues and modify programs and or processes to minimize further customer problems

• Partner and provide support to key channel partners including Retail, Contact Center and Digital

• Ensure compliance with all relevant regulatory standards and guidelines

Education & Experience:

• Bachelor’s degree or progressive work experience in addition to experience below

• Strategic thinker with proven ability to autonomously support and/or lead initiatives through the organization and deliver results

• Proven ability to maintain strong working relationships with partners – and demonstrated ability to impact and influence others

• Excellent verbal, written, presentation, and problem-solving skills.

• Strong business acumen and ability to leverage data to support decision-making and business casing.

• Experience with Credit Cards is considered a significant asset.

What can you bring to TD? Tell us about your most relevant experience, credentials and knowledge for this role, as well as these essential requirements and attributes:

• Undergraduate degree or product management certificate, and / or

• Seven (7) or more years relevant experience

• Previous product experience typically required

• Advanced knowledge of and ability to conduct product research, product analysis and development, forecasting, pricing, competitive intelligence

• Knowledge of competitor and market trends

• Ability to analyze, organize and prioritize work while meeting multiple deadlines

• Skill in preparing and managing budgets

• Skill in using analytical software tools, MS Office, data analysis methods and reporting techniques

• Ability to work collaboratively, communicate effectively (both speaking and writing), provide direction and build relationships across teams and functions

• Act as a brand ambassador for our business, the Bank, both internally and externally

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.