Job Purpose

The Technical Service Representative (TSR) provides a differential marketing advantage for AkzoNobel by delivering technical services to all customers within an assigned area. They support the sales team by conducting technical reviews, product trials and providing consultative services to customers, distributors, and prospects. They also provide both technical analysis, process analysis, and recommendations where appropriate.

Remuneration

• Annual base Salary of $75,000.00 to $85,000.00
• 15% Bonus based on personal and corporate performance.
• Vehicle Allowance of $800/monthly + KM reimbursement
• 3 weeks’ vacation + 5 personal/Sick days + company determined floater days.
• Pension Plan
• Benefits including Drug, Medical, Life Insurance, Paramedical (including massage) an more.
• Employee Assistance Program

Key Accountabilities

• Assist customers on best coating and painting application practices.
• Generate and maintain accurate records and applications reports of company products. This includes day to day environmental conditions as well as surface preparation and relevant coating application information.
• Attends scheduled inspections; verify specification and standard adherence, perform quality checks of surface preparation, and the application steps in the painting process.
• Participates in the selling process by assisting with product trials.
• Monitor customers/applicators in the proper application of coatings and paint systems in accordance with company specifications.
• When conditions are identified not within company specifications or application guidelines, advise the customer and or applicator and their immediate supervisor to acquire resolution. When conditions are not resolved to meet specification document accordingly with exception report.
• Troubleshoot customer application issues.

Job Placement

This position involves approximately 50% to 60% travel to customer sites in the province of Quebec. The ideal Candidate would live in the Quebec City area. In this commercial role, the job holder will work remotely from a specified territory and are not required to report to a designated AkzoNobel site. The successful candidate will help support all of Quebec

Job Requirements

• Knows coating application, techniques, and parameters for Marine Coatings (3 to 5 years preferred)
• Bilingualism French & English; Read, Spoken and Written
• AMPP, NACE II, Frosio Inspector III or equivalent
• Must have previous experience working in a Shipyard.
• Good computer skills, well versed in Microsoft Office (Word and Excel) and is computer litterate enough to navigate user friendly web-based programs.
• Approximately 50-60% travel required. Must be able to travel to the USA if required.
• Must be able to pass Security Clearance per the Canadian government’s "Controlled Goods Program Security Assessment"

Physical Requirements

• Ascending, Descending and/or Balancing: (ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms).
• Balancing – maintaining body equilibrium to prevent falling when walking, standing, crouching, or running on narrow, slippery, or erratically moving surfaces).
• Stooping, Kneeling, Crouching and/or Crawling: (Stooping – bending body downward and forward by bending spine at waist). (Kneeling – bending legs at knees to come to
• rest on knee or knees). (Crouching – bending body downward and forward by bending legs and spine). (Crawling – moving about on hands and knees or hands and feet). May
• need to crawl into/out of confined spaces.
• Reaching, Handling, Fingering, and/or Feeling: (Reaching – extending the hand(s) and arm(s) in any direction). (Handling – seizing, holding, grasping, turning, or otherwise
• working with hand or hands (fingering not involved)). (Fingering – picking, pinching, or otherwise working with fingers primarily (rather than with whole hand or arm as in
• handling). (Feeling – perceiving attributes of objects such as size, shape, temperature, or texture by means of receptors in skin, particularly those of fingertips).
• Seeing: The ability to perceive the nature of objects by the eye. The important aspects of vision are:
  • a. Acuity, far – clarity of vision at 20 feet or more.
  • b. Acuity, near – clarity of vision at 20 inches or less.
  • c. Depth Perception – three-dimensional vision. Ability to judge distance and space relationships so as to see objects where and as they actually are.
  • d. Field of Vision – area that can be seen up and down or to right or left while eyes are fixed on a given point.
  • e. Accommodation – adjustment of lens of eye to bring an object into sharp focus. This item is especially important when doing near-point work at varying distances from eye.
  • f. Color Vision – ability to identify and distinguish colors.