Permanent Full-Time – Internal Only

Located on the traditional, ancestral and unceded lands of the Musqueam, Squamish, and Tsleil-Waututh Nations, West Vancouver is a vibrant community on the North Shore and home to parks, beaches, and to sports, recreation and arts amenities. We are seeking employees with a passion for public service who share our commitment to creating a complete, inclusive and livable community. Our dedicated staff deliver services, operate facilities and run the programs that enhance the well-being of our community.

The West Vancouver ITS department is looking for a Permanent Full-time Technical Support Specialist who enjoys tackling IT related issues in a timely manner while upholding a strong level of communication to users. The work is performed under general supervision and requires the incumbent to be able to exercise independence when it comes to making decisions and taking action.

The successful candidate will be responsible for:

• Responding to user calls; investigates, documents, assesses, and resolves software and hardware problems on computer related problems and network systems.
• Installing or oversees installation and configuration of software and hardware; provides orientation to users, as required.
• Performing system maintenance, back-up, and recovery operations as required.
• Preparing and maintaining a variety of material such as procedure manuals, records, files, reports, service desk calls and correspondence related to the work.
• Maintaining inventory of IT equipment and software.
• Providing advice and assistance to users regarding the use of computer applications and hardware, communication systems and related equipment.
• Performing other related duties as required.

The successful candidate will possess:

• A certificate or diploma in computer sciences or related discipline plus sound related experience OR an equivalent combination of training and experience.
• Sound knowledge of the practices and procedures used in the operation of computer equipment and software applications as related to the work performed.
• Sound knowledge of the functions of the departments served and their requirements as applied to the work performed.
• Sound knowledge of the methods and principles utilized in training users in the use of hardware and software applications.
• Ability to install or oversee the installation of computer hardware and software.
• Ability to establish and maintain effective working relationships with a variety of internal and external contacts and to provide advice, information and assistance to same.
• Ability to assist in the development and delivery of user training as related to the work performed.
• Ability to prepare and maintain a variety of written materials related to the work.
• Valid Class 5 BC Driver’s License

The successful candidate will be required to supply a police information check and a copy of their credentials. All District of West Vancouver employees are required to be fully vaccinated against COVID-19 as a condition of hire.

We want to thank all applicants, however only those chosen for an interview will be contacted.

2760-23-WVMEA-10