Telecommunications Technician – I&R & Security

Activo is a leading network systems integrator and national IP infrastructure company that provides network systems planning, integration, installation, and support services across Canada. We design and build IP networks that converge systems, allowing you to take full advantage of emerging innovations with future-ready infrastructures.

Activo now has an exciting new opportunity in the business of Mass Market Installation & Repair in the greater Edmonton area

We are looking for techs with a real passion for technology, a sales background to recommend solutions that enhance the overall customer experience and enjoy being a part of a growing team.

Activo is looking for passionate and enthusiastic people, who will provide considerate and dedicated personalized customer service.

Activo Values– Accountability, Collaboration, Consistency, Respect, Customer responsiveness, adaptability and integrity

Responsibilities:

• Focus on incremental Sales Opportunities during the customer install phase
• Safety conscious and able to adhere to a highly focused safety culture
• Deliver exceptional customer experience and high-quality installations
• Install and repair support for Phone, Internet, and TV transported over fiber/copper networks
• Installation and repair of CCTV cameras, CCTV monitoring systems, alarm/security panels, PIR and Window Sensors, Thermostat, smoke/ carbon monoxide sensor, low voltage wiring
• Testing and diagnostic, reading of test tool data
• Inventory management control of products
• Ability to upsell additional product and service to a large customer base

• Responsible for a geographical area to complete assigned work on a daily basis
• Self-motivated and highly organized to manage workload with minimal direction
• Be highly adaptable to constantly changing technologies, methods, and procedures
• Responsible for the installation/commissioning of TV/Internet/Phone/Security Systems equipment
• Installation, termination, and testing of coax, fiber, CAT6
• Safely working at heights up to 60 feet - Uses a ladder, bucket truck, climbing poles, etc…
• Ensures fall protection practices and procedures and saving techniques are in place and followed
• Understands and communicates blueprints, drawings, work orders, and diagrams in order to successfully complete jobs

Qualifications:

• Care about providing exceptional customer experiences, overcoming objections, and handling both favorable and unfavorable customer interactions
• Comfortable with solutions-based selling, recommending products to your customers, and upselling TELUS services and products
• Work collaboratively in a team environment and can also work with minimal supervision
• Broad problem-solving abilities and analytical skills
• Able to maintain a high level of performance while working with time constraints in a dynamic work environment
• Normal color vision which is required to work with color-coded wiring
• Can balance a physically demanding workload, which includes standing, lifting, climbing, bending, crawling in confined spaces, and working in a variety of indoor/outdoor environments
• Able to work various shifts: days, evenings, weekends, statutory holidays, to meet business needs and customer availability including out of town assignments
• Fluent in English with a clear and genuine communication style, additional languages considered beneficial
• Professional written and oral communication skills
• Natural technical aptitude, and proficient knowledge of common consumer electronic devices
• Dedicated to continuous learning with abilities to learn formally and informally in a dynamic environment

Personal Qualities:

• Attention to detail and accuracy
• Ability to adapt to changing priorities
• Ability to work on multiple time-sensitive projects simultaneously and effectively manage deadlines
• Strong interpersonal and communication skills and the ability to work well in a team environment
• Excellent Customer service skills

Education, Certifications & Experience:

• Previous experience and/or education in telecommunications
• Pole climbing experience and work in heights are nice-to-have
• Clean and valid Class 5 Driver's License or another provincial equivalent, a driver’s abstract will be needed
• High School diploma or GED
• Proven record of customer service

Job Types: Full-time, Permanent

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Work Location: On the road

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