Teller/Customer Service Job at Vancouver Bitcoin
About Us
Vancouver Bitcoin is a fast-growing cryptocurrency exchange and fintech company. We've been helping cryptocurrencies go mainstream since 2018.
Job Description
Tellers provide all aspects of support and service to our clients. They respond to requests and complaints, make sales, process orders and provide information on the organization and its services. As the face of the company, they are expected to exhibit exceptional customer service and professionalism at all times.
Teller may be required to work at multiple locations;
1807 Burrard St. Vancouver, B.C.
10392 King George Blvd. Surrey B.C.
Key Responsibilities:
- Welcomes clients warmly and handles their queries and transactions
- Administers standard office duties (ex. answering phones, responding to customer emails, replenishing office supplies)
- Supports operational activities (ex. inventory management, following up on customer applications, filing, opening and closing activities)
- Offers advice and guidance on branch products and services
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience
- Maintains current knowledge about virtual currencies and related legal and regulatory developments
- Upholds company compliance policies and risk assessments as it relates to customer interactions and transactions
- Identifies and reports suspicious activity that may be related to money laundering and escalate when appropriate
Qualifications:
- Previous bank teller experience or similar
- Basic understanding of virtual currencies
Job Types: Full-time, Part-time
Salary: From $20.00 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Surrey, BC V3T 2W5: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (required)
Experience:
- Cash handling: 2 years (required)
- Customer service: 2 years (required)
Work Location: One location
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