Training Coordinator (6-month contract with possibility of extension)

Vertex Canada Limited (V2X), is looking for a Training Coordinator to support learning programs and events for our Pratt & Whitney Canada customers. The person who fills this position is responsible for planning, coordinating, and executing all logistics support for learning events supported by V2X. The ideal candidate for this position will build rapport with team members and customers quickly and easily, be flexible/adapt to changing business needs, and possess excellent business communication skills. Additionally, a successful candidate will possess exemplary attention to detail, and organizational and time management skills. This position may include some after-hours/weekend schedule.

Job duties include, but are not limited to:

• Discuss and obtain event requirements with internal and external customers and provide feedback and suggestions related to best practices
• Provide end-to-end logistical support for training events for local and remote locations
• Support and moderate virtual trainings
• Communicate with students, instructors, suppliers, and event sponsors via email, phone, virtual meetings (Teams/Zoom), and face-to-face meetings
• Conduct training needs assessment
• Design, develop and maintain an integrated, comprehensive, and sustainable training infrastructure and programs (online)
• Select appropriate training methods and activities
• Track and manage class/program information, requirements, and completion of tasks associated with event support
• Coordinate, update, and retrieve content from SharePoint sites and other online repositories
• Promptly mitigate known and unexpected issues that could impact a timely and successful execution of a training event/program
• Provide facilitation support during live and remotely delivered classes (i.e. assist with class exercises/interactions, run virtual meetings for remote attendees)
• Provide one-on-one or small group training and systems troubleshooting as required for more complex programs involving extensive pre-work or equipment setup (ex. Train the Trainer)
• Create training documentation updates (i.e. embedding survey questions into Training PowerPoint slides, creating step-by-step instructions for virtual class participants)
• Monitor and measure training progress through established metrics and key performance indicators (KPIs)
• Other Job duties may be assigned

Required Skills:

• Able to follow defined processes, work independently or as a team with minimal oversight
• Experience working in a continuous improvement environment - ability to identify potential issues, present them to management offer potential solutions to assist in mitigating risks and improve service delivery
• Must be proficient with all MS Office Suite applications and other standard office applications (minimally, PowerPoint and Sharepoint online)
• Must possess excellent customer service and interpersonal skills
• Must possess excellent written and verbal business communication skills in French and English
• Experience running reports to provide status updates to customers (set correct parameters, analyze the data for accuracy/issues, summarize data, and format the report output for easy review)
• Ability to prioritize and self-manage work assignments in order to meet project deadlines, and cost expectations

Desired Skills:

• Previous experience planning events (ideally training events) for internal and/or external customers
• Experience with Learning Management Systems and ENOVIA is an asset
• Ability to identify areas for continuous improvement in the work environment and processes
• Experience training customers to use applications or tools, and/or other facilitation experience

Required Education:

• Bachelor’s degree in Business Administration or equivalent.

Note:

• This is a hybrid work position with a periodic on-site presence requirement.
• Overtime and work on weekends/evenings may be required for a class set up/tear down and other event support