Warehouse Customer Service Job at NIPPON EXPRESS CANADA
Job Summary:
Customer Service Coordinator is responsible for liaising between our customer and our warehouse staff, utilizing communications, professional business conduct and our customers’ Warehouse Management System.
Responsibilities:
- Keep open lines of communication with our customer
- Work with our team to process customer's requests
- Work with carriers to ensure deliveries or pick ups are scheduled as required
- Inventory control.
- Provide highest level of customer service
- Update shipping reports
- Record keeping for temporary workers hours
- Maintain data necessary for monthly invoicing and KPI’s
- A/P entries for any related expense for each customer, prepares Invoice Worksheets for some warehouse customers and input the final charges for the actual Invoice at the end of the month. Process Credit Notes if needed. Emails the Invoice & any related paper work to each customer
- Order necessary warehouse & shipping supplies for DC & EC operations
- Order office supplies when needed
- Coordinates with NECA ISD for any related WMS requests for new warehouse customers
- Adhere to all company policies, procedures, objectives and business ethics
- Various other tasks as may be required
We thank all applicants for your interest in Nippon Express, however only those selected for interview will be contacted.
Nippon Express is an equal opportunity employer committed to an inclusive and barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation.
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