Position: Administrative/Medical Office Assistant (1 position - full time, permanent)

Pay: $25.94 per hour, 37.5 hours per week

Deadline to apply: 4pm, Thursday, May 25, 2023

We are looking for an AA/MOA who:

• Excels in a dynamic, fast-paced environment
• Is flexible and adaptive
• Is a critical thinker and creative problem-solver
• Is committed to working from a harm reduction philosophy of care
• Believes in the value of client-centred, team-based care, and enjoys working in an environment that empowers all members of the team, including the patients, to contribute in meaningful ways
• Is familiar with and passionate about working with diverse and marginalized populations

Organization Overview

The Peterborough 360 Degree Nurse Practitioner – Led Clinic (NPLC) is a dynamic community-based interdisciplinary primary health care clinic providing comprehensive primary health care services to individuals and families residing in Peterborough City and County who are unattached to other primary care providers.

The NPLC is committed to providing access to innovative, integrated primary health care services and programs delivered collaboratively with a focus on healthy equity and patient centeredness. Located in the downtown core of Peterborough, we have expertise providing care to people whose health is made vulnerable by poverty, homelessness, and poor access to the social determinants of health. We operate from a harm reduction philosophy. We are committed to working from within an anti-oppression and anti-racist philosophical framework that is trauma-informed and which values cultural humility and inclusiveness. We value teamwork and employee wellness.

Job Summary

Working within the interdisciplinary team, the Administrative/Medical Office Assistant will work closely with the Lead Administrator and NP Lead/Clinic Director. The AA/MOA will support the administrative flow of the office to ensure efficiency in day-to-day operations including IT/facilities/equipment management, scheduling, communications, and bookkeeping, and will support the primary care providers at the NPLC in the provision of primary health care, health promotion and disease prevention care.

Responsibilities

• Performs administrative and clerical duties to support the clinic team and programs
• Greets and checks in patients/clients and visitors to the clinic
• Responds to inquiries in person and on the phone in a friendly and helpful manner, providing detailed and accurate knowledge of the NPLC’s programs and services
• Schedules patient appointments within the NPLC and external to to the clinic
• Assists clients when accessing clinic services (e.g. shower, laundry)
• Monitors clinic mail/email/voicemail
• Manages incoming and outgoing faxes, referrals and prescriptions
• Scans patient reports and other documents into the EMR
• Performs financial/bookkeeping tasks as directed by the Lead Administrator
• Performs human resources and payroll tasks as directed by the Lead Administrator
• Purchases equipment/supplies and manages inventory
• Assists with staff and student training on all office systems including electronic medical records (EMR), record keeping, computer networks, telephones, etc.
• Organizes meetings, manages tech needs, and takes minutes
• Updates website and social media
• Assists with IT management and troubleshooting
• Assists in the development and production of forms, documents, internal communications and public relations materials
• Maintains space booking system
• Adheres to Infection, Protection and Control guidelines while maintaining a clean and hazard-free environment
• Performs other relevant duties as required

Qualifications

• At least 5 years’ experience serving the public in a front-line capacity, preferably in a health/mental health care setting
• At least 5 years’ administrative experience in a multi-faceted office environment
• College diploma or certificate in related field required, preferably in Office Administration or Medical Office Administration
• Strong information technology skills with proficiency using Windows, Microsoft Office (Outlook email/calendar, Word, Excel, and PowerPoint)
• Ability to accommodate multiple demands and to prioritize work
• Excellent customer service and interpersonal skills, and high skill level interacting with individuals who face multiple challenges gaining access to services including those who have experienced trauma
• High skill level and experience with crisis de-escalation and intervention
• Excellent written and verbal communication skills
• Highly organized with high attention to detail
• Ability to maintain confidentiality of personal health information
• Experience working with an electronic medical record (EMR) an asset
• Experience using bookkeeping software an asset
• Demonstrated ability to work independently and in a team environment

To apply:

If you are interested in this opportunity, please submit a cover letter and your resume, as a single pdf document, via Indeed by 4pm Thursday, May 25, 2023.

We are an equal opportunity employer and welcome applications for the diversity of individuals we serve. We will make appropriate accommodations available upon request for candidates taking part in all aspects of the selection process.

We thank all those who apply; however, only individuals selected for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: $25.94 per hour

Benefits:

• Casual dress
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Peterborough, ON K9H 7E7: reliably commute or plan to relocate before starting work (required)

Experience:

• office administration: 5 years (preferred)
• front-line customer service: 5 years (preferred)

Work Location: In person

Application deadline: 2023-05-25

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