About the Opportunity

The Assistant Manager works with the Manager to support HIS strategies and operational plans to ensure consistency with legislation, accountability frameworks and the mission, vision and values of the organization. They contribute to the design and development of comprehensive health information services policies and organizational performance strategies to support the effective, efficient and sustainable delivery of services and programs.

Reporting to the Manager of Admitting/ Registration/ Health Records and Switchboard and working as a part of the Health Information Services team, the Assistant Manager provides day to day leadership and coordination for workforce operations within their area of responsibility. They are accountable to assist in policies and processes, based on best/leading practice, related to functional operations.

The HIS Admitting, Registration, Central Booking and Switchboard portfolios will include admission and registration of patient visits, Admitting process registration, transfers, discharges, bed utilization, auditing/monitoring of specified registration fields, training new users on systems related to patient chart management/registration.

Specific functional areas of responsibility include:

• Oversight of all functional areas, auditing, and reporting related to admitting/registration, booking and switchboard for all NSH services
• Employee, manager, and partner relationship management
• Understanding and acquiring the knowledge to perform departmental functions such as patient registration, systems application, call management, booking, bed utilization, data quality functions and safety audits as required in investigation of customer service issue resolution
• Planning, scheduling, coaching and supervising staff, monitoring daily work flow and the execution of policies and procedures to ensure compliance with standards across the organization

About You

We would love to hear from you if you have the following:

• Bachelor’s degree in health information management, or Diploma in Health Information with 3-5 years of health information management experience
• Current certification with the Canadian College of Health Information Management and membership with the Canadian Health Information Management Association (CHIMA)
• Minimum 3-5 years recent leadership experience in a large health care facility
• CHA Modern Management (Departmental Management) certificate or equivalent experience considered an asset
• Data quality coordination experience, experience investigating suspect data entry errors or omissions an asset
• Experience with health information management in an organization of significant size and/or complexity is required (consideration may be given to those with equivalent training and work experience) (Minimum of 2 years)
• Demonstrated experience in and knowledge of policy and procedure development and implementation, and project management
• Microsoft Office-Excel, PowerPoint, Word and Outlook expertise
• Excellent analytical, organizational, and decision making skills
• Exceptional interpersonal skills to effectively build relationships and interact with all clients in scope
• High level of competence in both written and verbal communication
• Competencies in other languages an asset, French preferred

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours

• Permanent Full-time Position; 75 Hours Biweekly
• Travel to various sites will be required

Compensation and Incentives

$31.08 - $38.85 Hourly

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.