• Barben Industries Ltd is a leader in providing compressed air solutions throughout Alberta. We are currently seeking a full time Journeyman Parts Technician to join our team.

Barben offers opportunities for learning, advancement, aggressive benefits, personal growth, and a challenge within a growing and dynamic company. We offer competitive wages, health and dental benefits and staff acknowledgement within a safe working environment. For more about Barben visit our website www.barbenind.com

Parts Technician will support customers with phone in, walk in, email, and website parts inquiries as well as supporting all internal parts inquiries from the Service Department as a primary role. Additional roles included and not limited to organizing/maintaining parts inventory, shipping and receiving area housekeeping, cycle counting, shipping and receiving of parts and equipment, estimating, invoicing, assisting Service department as a secondary role and customer follow ups.

KEY RESPONSIBILITIES:

• Comprehend customer requirements; make appropriate recommendations while building a positive relationship with customers
• Support customers with phone in, walk in, email, and website parts inquiries as well as supporting all internal parts inquiries from the Service Department.
• Organizing/maintaining parts inventory, shipping and receiving area housekeeping, cycle counting, shipping and receiving of parts and equipment, estimating, invoicing, and customer follow ups.
• Report, review, update, and maintain the companies Parts Department operating systems while conducting all transactions through the companies Quick Books accounting programs
• Assist the Service Department with all service and part inquiries / quotes while maintaining the parts portion of the Barben preventative maintenance program
• Responsible for providing timely invoicing and estimates
• Provide technicians with documents, and parts listings if required
• Participate in morning toolbox meetings updating the team daily on changing parts delivery dates, freight concerns or special shipping instructions etc.
• Maintain daily forklift inspections and report any concerns to the safety officer or management
• Contact customers via phone or email to obtain purchase order numbers or additional methods of payment
• Investigating complaints, resolving problems while following company policies and procedures in order to ensure complete customer satisfaction
• First point of contact for all Parts Department calls
• Study equipment and system requirements in order to gain knowledge of the Compressed Air systems to better assist clients
• Manage all work in progress, in-coming and out-going freight documents
• Manage parts warranty claims and freight warranty claims while updating customers or internal departments
• Follow up with customers to verify customer concerns have been rectified
• Perform all tasks independently in a timely and efficient manor while working within companies COR safety program and policy manual
• Maintain customer confidence by being punctual, professional, and focused on task
• Participate in educational opportunities, professional publications, product seminars, and customer satisfaction instruction
• Maintain relationships with suppliers while researching and developing new vendor relations
• Empower team members, share ideas, training, experiences across organization
• Will be responsible to the Service Manager, and inside Sales / Service Support team who will assist in training, daily work flow, procedures and protocol as required
• Engage with all staff and departments within the organization
• Demonstrate behavior consistent with the Company vision, mission, values and goals in all interaction with customers, co-workers and suppliers
• Protect the financial and legal welfare of the company while making day to day decisions
• Other duties as assigned by management
• Training provided in all areas specific to the Compressed Air Industry and designated roles

Qualifications/Skills Required Must be willing to fulfill the role and responsibilities set forth by the company; must have a valid class 5 driver’s license ; driver’s abstract; must be bondable and insurable; must have reliable transportation to and from office location

• Candidates with Compressed Air Industry training or competitor experience with OEM training on one or more compressor brand such as Sullair, Kaeser, Ingersoll Rand, Quincy, Sullivan Palatek, Boge, FS-Elliott, Atlas Copco, and / or Chicago Pneumatic compressors will take priority.
• Candidates with 1-3 years experience with compressed air systems including but not limited to air dryers, and filtration will take priority
• Candidates with Automotive, HD, Industrial, Rotating equipment parts experience will all be considered. Must be willing to learn the specialized Compressed Air Industry
• Must have minimum 2-3 years customer service experience
• Must have general mechanical knowledge and be willing to learn and adapt to technical changes in equipment, design, or operation
• Must be capable and fluent in spoken / written English as a primary language
• Must be able to travel outside of Country for training if required
• Must have strong interpersonal skills, have ability to work in a team environment
• Be proficient with basic computer operating system (Microsoft Windows) Word, Excel and Smart phones etc.
• Must be willing to obtain training in Quick Books and Mobile Maintenance Applications
• Standard first Aid is required

This is a Salary type position. Salary based on experience and knowledge within the range of 50-60K per annum. We appreciate interest from all applicants but only qualified individuals will be contacted!

Job Types: Full-time, Permanent

Benefits:

• Company events
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Wellness program

Schedule:

• 8 hour shift

COVID-19 considerations:
Standard COVID-19 Protocols as per AHS

Application question(s):

• Are you seeking long term employment?
• Have you visited our website www.barbenind.com prior to applying for the position?

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

• parts and customer service: 2 years (required)

Language:

• English (required)

Licence/Certification:

• Journeyman Parts Technician Certificate (preferred)

Work Location: One location

Expected start date: 2023-03-13

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