Retail Store Manager

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities. You absolutely love sales, while coaching and inspiring your team to reach their potential.

Who We Are

We are an independent dealer partner for TELUS and KOODO. We are not a corporate store but are independently owned and we think that makes us unique. We’ve been at this a long time here in Eastern Ontario-over 25 years. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

What We Do

We are a team of mobile communication experts who go the extra mile to ensure our clients get the best device, the best plan, and the best experience. Our mission is to make our clients raving fans.

The Big Task

You will lead and inspire a mobile telecommunication and smart phone sales team with the best in the business working with you.

Key Sub Tasks

• Manage team and maintain the highest customer satisfaction and employee engagement levels.
• Monitor staff performance to ensure that daily revenue objectives are met.
• Show employees how their individual contributions matter to the company’s success.
• Communicate clearly, show recognition, and build rapport with employees.
• Monitor employee engagement levels and know how to promote a healthy work environment.
• Train and advise staff members on how to win new referrals and gain repeat business.
• Evaluate performance and coach staff to success.
• Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1’s.
• Ensure all CPC administrative tasks are completed with excellence.
• Weekly inventory count of accessories and serialized products.
• Attend and enthusiastically participate in key meetings, huddles, and group chats.
• Shape company culture by living out agreed upon values, specifically ethics and integrity.
• Bring more energy than you take, because you will set the tone every day for the entire organization.

Desired Skills and Experience

• Possess the ability to inspire both personal and professional growth in our team members.
• Ability to provide unparalleled customer satisfaction.
• Ability to drive team performance to achieve all business goals and objectives.
• Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
• Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).
• Have a proven track record in retail sales or inbound sales.

What We Offer

• Our top performers are among the highest paid in Cornwall, Hawkesbury, and the Ottawa area.
• Medical Insurance - we pay 50% of you and your family's insurance premiums for health, dental, massage, chiro, life insurance, short-term and long-term disability.
• New technology, including Mobile Phones, Tablet & access to integrated software.
• Company revenue sharing
• A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at the Cell Phone Centre

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about The Cell Phone Centre by visiting www.cellphonecentre.ca.

Equal Opportunity Employer