Impact Radio Accessories Outbound Customer Service Representative

Impact Radio Accessories is a leader in two-way radio accessories based out of Kelowna, BC. You may not have heard of us, but hopefully you’ve seen our hardware in action with our products supporting some high-profile events like The Grammy’s and Oscars, the Superbowl, NHL and NBA playoffs; inside retail giants like Walmart, The GAP, and Lowe’s; public safety organizations like the London Guard, the US Secret Service and the RCMP; and company campuses like Amazon, NASA, Boeing and Google. But we’re not done yet!

We have an exciting opportunity for a Customer Service Representative to join our team in Kelowna, BC.. If you bring a positive energy with ambition to learn & grow, then Impact Radio Accessories would love to hear from you.

What You’ll Do

• Manage a high level of outbound and inbound calls and online inquiries from current and potential customers
• Proactively use phone, email, and social media to reach out to customers and verify account information.
• Build sustainable relationships of trust through open and interactive communication
• Diligently maintian and update CRM records
• Maintain a high level of customer care and professionalism at all times
• Contribute to team effort by accomplishing related results as needed
• Promote company brand and product awareness via marketing and sales campaigns

Who You are

• 1+ year of sales and/or customer service experience (B2B considered an asset)
• Possess a growth mindset and are goal oriented.
• Able to work independently and with a team in a fast-paced environment
• Must have a professional and friendly attitude; be able to quickly develop a rapport with customers
• High emotional intelligence (EQ) with strong active listening skills.
• Excellent communication (both written and verbal)
• Proficiency in Microsoft Office and CRMs (ideally HubSpot)
• Ability to multi-task, prioritize and manage time effectively

What’s In It for You? (We’re so glad you asked, we appreciate directness!)

• A competitive base salary
• Company events and team building activities
• 3 weeks vacation to start
• Paid sick days
• Team Lunch's
• Health Spending Account and an Employee Assistance & Mental Health Program
• Professional Development and Training Opportunities
• Free office parking + gym + rooftop patio

How should you apply?

• Include your resume, cover letter and a personal note telling us why you’d like to work here
• Only qualified, Okanagan based, candidates will be notified they are moving onto next steps in the process

Job Type: Full-time

Salary: $41,000.00-$46,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• On-site gym
• On-site parking
• Paid time off
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Kelowna, BC: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)

Please Note :
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