One of our Banking clients is looking for a Banking Mailroom Associate

Length: 1 year contract with a possibility of an extension or permanent

Location: Toronto, ON – Onsite

Working hours: Monday-Friday, 8:30am-5:00pm **MUST be able to work Statutory Holidays!!

LOB: Technology & Operations

SUMMARY:
Receive documents from different banks around the globe, assist banking business clients

JOB RESPONSIBILITIES:

· Index, scan /route collections documents

· Unpack courier

· Scan any other documents (import and/or export as/when required)

· Preparing courier labels for collection documents and followups.

· Index ajc direct collection documents (as/when required)

· Doing correspondence and preparing courier labels for other direct collection customers (oil-dri)

· Sending emails to coll customers with tracking number

· New customer set up for both banks and corporations.

· Preparing gildan tracking number speadsheet and followups.

· Supporting genpact regarding collection documents with queries regarding issues related to doc processing.

· Regular customer support/follow up with collection email queries/issues (as/when necessary)

· Exhibit effective follow through and ownership in every customer interaction.

· Accept and process customer transactions accurately and timely.

· Perform other administrative tasks as needed.

· Adhere to all bank policies, directives and procedures.

· Ensure all required documentation is completed for all transactions.

SKILLS:

· Ability to develop customer relationships.

· Ability to make sound transactional decisions to ensure policies and directives are met.

AVERAGE CANDIDATE VS A GREAT CANDIDATE:

· Great candidate:Someone who goes beyond the scope of the job and has knowledge of trade (import and export)

· Average candidate: Knowledge of shipping documents.

EXPERIENCE

High school diploma or equivalent

2-4 years of relevant experience

Knowledge and ability to use compute especially Microsoft, Words /Excel

Education
Minimum high school diploma

.

TR Global.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Schedule:

• Holidays
• Monday to Friday

Work Location: One location

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