BI-LINGUAL GUEST SERVICE TRAVEL ADVISOR/ TRAVEL EXPERIENCE DESIGNER

Are you ready to work for an international company where you can experience a unique professional career? Our reservation sales office is centrally located in Montreal and seeks experienced customer service/salespeople to join our team. If you love customer service and are in search of a high-performance customer service role, have previous service/sales or travel industry experience and enjoy the excitement of creating the perfect vacation experience for our customers, and want to be part of a growing team, then Club Med has a position for you.

Apply now; the next training begins 16 May, 2023.

ABOUT US

Since its creation in 1950, Club Med is the worldwide leader of all-inclusive, upscale, friendly and multicultural vacation. With 71 resorts located in the most beautiful places around the world throughout 36 different countries, a cruise sailing ship, the Club Med 2 and luxury Villas and Chalet-Apartments, Club Med is nowadays more than ever synonym of dream and happiness.

Our packages include the guest's accommodations, gourmet dining, drinks, transportation, variety of activities and gratuities.

We are proud of our multicultural reputation and we welcome guests from all around the world. Our resorts are the perfect destination to let loose and enjoy a well-deserved vacation.

WHAT WE OFFER?

• Club Med offers competitive hourly pay and an impressive benefit package, including:
• Paid training
• Paid vacation and holidays
• Contests and a rewarding incentive plan
• Incredible vacation discounts to our resorts worldwide
• Company sponsored medical, dental, vision, travel, life, & disability insurance benefits for you and your Family.
• One (1) all-expenses paid familiarization trip to a Club Med Resort, for product experience and integration, after 6 months of employment
• $1,500 Retention Bonus (2 installments of $750 each after 6 months and 1 year of employment)
• Global Club Med Referral Incentive Program
• Tuition reimbursement (Full time), RRSP and other additional benefits
• Full time 40 hours per week and part time schedules available minimum 25 hours per week.
• Hybrid work from office and home schedule program available after the training (based on performance and goal achievement)

WHAT IS EXPECTED AS A GUEST SERVICE TRAVEL ADVISOR?

You will be an ambassador of Club Med Spirit. You will be a Travel Experience Designer; responsible for servicing vacation files, using selling and upselling techniques, booking amazing vacation experiences, and providing detailed service information required. You will be responsible for ensuring that we deliver on our common goal of providing lasting memories to our customers.

WHAT ARE THE SKILLS/ REQUIREMENTS?

• High energy, customer focused service professionals who are confident and thrive in a fast-paced work environment.
• Customer service experience and the ability to multi-task and recognize sales opportunities
• Professional individuals who are enthusiastic, demonstrates initiative, adaptability, attention to detail, and good judgment.
• Communication Skills: English and French are mandatory in this role as well as strong verbal a written communication skill.
• Computer knowledge.
• Previous travel industry experiences, knowledge of geography and/or call center experience is a plus, but notrequired. *Note: Travel professionals applying need to have passed required OPC exam.
• Must be available to work 40 hours weekly or part time (25 hours minimum per week), flexible for any shift between 9am and 9pm Monday through Friday, and 9:30am and 6pm on Saturday and Sunday; as well as Holidays.

Club Med is an Equal Opportunity Employer who values diversity

Job Types: Full-time, Part-time, Permanent

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Morning shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Overtime pay
• Retention bonus

Ability to commute/relocate:

• WESTMOUNT, QC: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: Hybrid remote in WESTMOUNT, QC

Application deadline: 2023-05-05
Expected start date: 2023-05-16

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