HALIFAX, NS

FULL-TIME BILINGUAL CSR

A Little Bit About Us

Maritime Beauty was founded in 1966 as a full-service professional beauty supply distributor for the Maritime Provinces. Our organization has seen extraordinary growth over the years and is proud to be an industry leader in the Maritimes representing numerous top professional lines. We currently have a store network of 17 locations in Nova Scotia, New Brunswick, and Prince Edward Island.

The ability of Maritime Beauty to remain competitive and successful in today’s world is directly attributable to our employees. We value our employees and strive to offer an environment of challenge, continued growth and learning opportunities.

Career Opportunity

We are looking for a Bilingual Customer Service Representative to join our team. Our ideal candidate has a solid work ethic, collaborative attitude, is extremely organized, enjoys routine, yet can switch gears at a moment’s notice. Those looking for a role where they can contribute and learn in equal measure will fit in well.

Responsibilities

• Provide consistent and superior service to all internal and external customers through effective relationship management.
• Handle customer inquiries/complaints in a professional, courteous, and helpful manner.
• Understand and utilize computer systems to efficiently process client orders, access client history and access product information.
• Provide customers with appropriate product information – including but not limited to price, inventory levels, and product applications.
• Deal with escalated issues and look for solutions that are win-win for both the customer and the business.
• Support the strategic development of the department for growth by upselling via regular channels, attending education classes and reviewing deal sheets, monthly & sale day flyers to ensure up-to-date knowledge of products & procedures.
• Participate in up-sell and spiff programs by actively suggestive selling to clients to achieve department and individual sales goals.
• Work with assigned DSCs, Salons, and Schools to achieve sales growth objectives.
• Respect and maintain confidentiality of all MBS business and client information.
• Demonstrate our company culture and values
• Perform other duties as required

Qualifications & Core Competencies

• High School diploma or General Educational Development (GED) certificate
• 1-3 years of customer service/call centre experience preferred
• Bilingual in spoken and written English & French
• Proficiency with MS Office, customer management software, and AS400 an asset
• Excellent listening and interpersonal skills
• Desire to consistently deliver superior customer experience
• Possess exceptional prioritization skills, a strong work ethic, the ability to work independently and to take initiative
• Outstanding attention to detail & multi-tasking abilities
• Proven track record in being resourceful and finding solutions which benefit the customer

Additional

Location: 3695 Barrington St., Halifax, NS B3K 2Y3. Hybrid eligible (remote & onsite shifts).

Job Type: Full-time (37.5 hours), Permanent.

Schedule: Monday to Friday, 830-5pm.

Compensation: We're proud to offer a fair, competitive, and equitable process to determining your hourly wage that is based on your skills, knowledge, experience, and internal equity. You can rest assured that we will present you our best offer.

Benefits

• Medical benefits (Health, Dental and Life Insurances)
• Bonus & Incentive Structure
• Team-Building Sessions
• RSP Matching Contribution Plan
• Employee Discount
• Service Recognition Program
• Enhanced Vacation Plan and Sick/Personal Days
• Corporate Charitable Donation Program
• Employee Fitness Program
• Personal, Professional and Career Development Program
• Maternity Leave Top-Up Program

We’re actively seeking candidates for our Customer Service Operations Specialist position, and keen to see your application. Candidates who believe they possess an equivalent combination of experience, training, and personal attributes are encouraged to apply. If you have any questions or need additional information, please contact our HR department at hr@maritimebeauty.com.

While we thank all candidates for their interest, only those being considered will be contacted.

Maritime Beauty Supply is an equal opportunity employer.

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