Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Job Description

Under the immediate supervisor, the BilinguaMedical Tele-Interviewer will work and collaborate within a team in ensuring that a high level of customer service for our clients in the insurance industry is delivered. This is an opportunity with various shifts.

Responsibilities:

• Conducts in-depth phone interviews encompassing lifestyle and medical questions, to facilitate the underwriting process for clients who have applied for individual insurance (i.e.: Life Insurance, Critical Illness Insurance)

• Utilizes excellent interpersonal skills and an ability to probe tactfully when eliciting personal and medical information

• Demonstrates exceptional attention to detail and active listening skills

• Manages workload efficiently with the use of excellent organization and time-management skills

• Respects the confidentiality of sensitive and private information.

• Addresses customers' concerns in a professional and knowledgeable manner

Qualifications:

• Bilingualism (English/French)

• Medical knowledge, terminology, or experience is required

• Experience working with a high degree of accuracy in a fast-paced environment while under time constraints

• Excellent spelling and grammar are a must

• Excellent verbal and written communication skills

• Experience providing outstanding customer service

• Highly motivated and able to work independently or with minimum supervision

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com .

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .