Located on the brink of one of the world’s greatest natural wonders, the Marriott on the Falls Hotel and Conference Centre is minutes away from area attractions, world-class wineries, golf and casinos. With 405 guests rooms and suites, the Marriott on the Falls Hotel offers exceptional guest room accommodations, sumptuous dining options at its on-site Milestones Fallsview, savory Cocktails and Tapas in our Great Room Lobby Bar, full-service Starbucks along with 23 private function rooms and boardrooms totaling over 40,000 square feet of meeting space including our 8400 sq. ft. Oakes Grand Ballroom with an additional 2700 sq. ft. foyer and much more. Whether our guests are traveling on business or taking a much-needed vacation, our mission is to always exceed the expectations of our guests.

The Role of a Food and Beverage Outlets Supervisor:

We are currently searching for a Supervisor who is creative, results-driven and has a passion for excellence to lead our Breakfast Food and Beverage Outlets team. The successful candidate will report to the Food and Beverage Outlets General Manager and will assist in providing leadership and direction to all Food and Beverage Outlets, including Marriott Café Restaurant, Room Service, Concierge Lounge and Starbucks.

Responsibilities include but not limited to:

• Assisting the Restaurant in hiring, training, scheduling and disciplining.
• Leading and motivating the restaurant team to exceed our customer’s expectations.
• Running the floor, this includes monitoring for seating availability
• Inspecting grooming and attire of staff, and rectify any deficiencies.
• Coaching staff on a daily basis to ensure that customer needs are met.
• Driving systems and standards of the concept through role modeling constantly and spot-checking procedures.
• Completing scheduled monthly inventories and replenish stock and requisitioned supplies.
• Completing opening and closing duties.
• Reporting accidents, injuries and unsafe conditions to the General Manager.
• Conducting pre-shifts meeting to inform Associates of daily hotel activities.
• Ensuring all Associates has been trained properly before given any task assignment.
• Motivating and encouraging employees to perform their best, making them accountability for their work area and providing feedback on possible improvements.
• Assisting the Restaurant Manager and Banquet Manager in establishing and communicating the Company’s expectations and ensuring the consistency of service standards are rendered to guests.
• Responding appropriately to employees concerns.
• Following up with the guests concerns regarding satisfaction.
• Focusing on guest satisfaction and improvement during all departmental meetings.
• Ensuring that the Marriott service standards are being followed in all Food and Beverage Outlets.
• Serving as a role model to the team by demonstrating appropriate Marriott service behaviours.

Our Ideal Food and Beverage Outlets Breakfast Supervisor will have:

• Minimum of 2 years hospitality industry experience in a Restaurant and Banquet
• Managerial/Supervisory role.
• Degree/Diploma in Hospitality Management, Marketing Sales or a related discipline is a strong asset.
• Outstanding attention to detail – both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.
• Excellent customer service skills. Demonstrates self-confidence, energy and enthusiasm.
• Excellent organizational and time management skills and ability to work under pressure.
• Excellent communications skills both oral and written when dealing with guests and employees both internally and externally.
• Ability to work independently with minimal supervision, co-operatively within a team setting and as wellas the ability to plan and multi-task in a busy environment.
• Must be able to work nights, weekends and holidays.
• Must be computer literate – proficient in word and excel

Some Benefits Marriott Associates Enjoy:

• Growth and development opportunities.
• Health and Dental Benefits.
• Working with professional and great team members under Marriott Standards
• Complimentary daily staff meal “lunch, dinner and midnight”
• Immediate access to the Friends and Family hotel discounts at any participating Marriott, Delta and Starwood brands hotels worldwide. Complimentary Staff parking; complimentary bike storage facilities.
• Shower and locker facilities.
• Complimentary personal uniform dry cleaning.
• Complimentary Company sponsored events.

Marriott on the Falls is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture, and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• On-site parking

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Niagara Falls, ON L2G 3W7: reliably commute or plan to relocate before starting work (required)

Experience:

• Hospitality: 1 year (preferred)

Licence/Certification:

• Smart Serve (preferred)

Work Location: In person

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