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CUSTOMER

• Lead a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience
• Analyze impacts to customers, stakeholders, employees, process, technology solutions to achieve business results
• Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach
• Provide recommendations and direction based on the end to end customer experience when making decisions
• Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business
• Assess and ensure that customer and employee experience / stakeholder impacts are appropriately managed
• Engage appropriate stakeholders to identify and manage required outcomes of projects for the business
• Provide on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project
• Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization
• Identify and lead problem resolution to ensure customer needs are met
• Contribute to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.)
• Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project for
• successful delivery of requirements
• Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution

SHAREHOLDER

• Lead requirements management on project(s) which are based on complexity, size and budget as defined by the project governance levels
• Provide leadership / guidance and support in defining the business need or problem statement based on strategic drivers and identifying potential solutions
• Identify scope changes and complete analysis to determine impact to project benefits and risks
• Facilitate and follow a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders by applying a variety of elicitation techniques to probe, challenge and understand requirements according to the requirements management discipline
• Identify, document and validate current state processes and work with the business and stakeholders to design the desired future state
• Establish and maintain full requirements traceability and work with the business to prioritize requirements and scope changes to ensure business needs are met
• Collaborate with technology partners and provide recommendations to support development of: system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met
• Ensure project issues and concerns are addressed for clear articulation of business requirements (eg. Business Systems Analyst)
• Proactively identify and track requirements risks, issues, assumptions, dependencies, constraints and anticipate and effectively manage risks related to requirements. Align decisions to TD’s risk appetite
• Develop mitigation plans or lead/contribute to the completion of necessary compliance/new process assessment templates
• Contribute to Quality Assurance activities by supporting the development of test scripts and testing of developed solutions, including communication of issues and resolution
• Adhere to Enterprise project governance controls to ensure projects meet all performance, quality and compliance standards and conforms to appropriate disciplines
• Contribute to the development of the project plan and high-level work breakout session (WBS), identify and manage key risks and decisions

EMPLOYEE / TEAM

• Contribute to team development of skills and capability through mentorship of junior/peer Business Analysts by sharing knowledge and experiences, leveraging best practices
• Continuously enhance knowledge/expertise in business analysis to provide advice and guidance to business partners and project team regarding best practices

BREADTH & DEPTH

• Leads Requirements Management / work packages for Tier 2, high risk, strategic and regulatory projects or programs and may lead Requirements Management for Tier 1 projects/programs
• Expert knowledge of business analysis, project delivery practices and standards across the project life-cycle
• Gain/acquire advanced understanding of business and user interaction with technology throughout project delivery
• Works autonomously as the lead business analyst and coaches and guides members within area of expertise
• Identifies and leads problem resolution for complex requirements related issues at all levels
• Contributes to the communication and change Management activities across multiple stakeholders
• Generally reports to a Senior Manager or above

EXPERIENCE & EDUCATION

• Undergraduate degree
• Business Analysis Accreditation
• 7+ year related business analysis experience

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.