Business Support and Administrative Manager
BC Emergency Health Services
Vancouver, BC
The Business Support & Administrative Manager is responsible for providing leadership to administrative staff, assisting with business planning and strategy development and assessing trends and identifying issues that promote the strategic directions of the organization. The Manager analyzes trends and identifies opportunities that optimize resource use and continually improve the provision of administrative services supporting patient care.
What you’ll do
- Support the development of the operational area’s business plan and its implementation and ongoing monitoring to facilitate alignment with strategic directions of the organization
- Provide input into the development of annual capital and designated area operating budgets and produce rationale for deficits
- Provide leadership and guidance to administrative staff using effective management techniques to support the achievement of required outcomes and ensure adherence to accreditation, regulatory, and safety standards. Investigate work and staff issues and initiate disciplinary action up to and including terminations
- Develop performance reports for the operational area and for ongoing monitoring and reporting of efficiency and performance for the Ministry of Health, BCEHS, and PHSA
- In alignment with organizational strategies for quality, lead and guide quality improvement and process redesign activities and provide consultative services related to quality management principles, concepts, tools and methods for the designated operational area
- Work with customer groups to develop and maintain procedures and processes to ensure staffing support for a 24/7 operation
- Monitor and evaluate service delivery to ensure customer staffing needs are being met based on measurable indicators and best practice
What you bring
Qualifications
- A level of education, training, and experience equivalent to a Master’s degree in Business Administration, Health Care Administration or Health Care Management plus a minimum of five years recent, related experience supplemented with related financial knowledge
- Proven leadership experience in a management role
- Demonstrated leadership, personal accountability and administrative successes
- Ability to coach, develop, and empower employees
- Ability to plan, organize and coordinate a variety of activities to ensure maximum effectiveness
- Demonstrated success in broad business skills including human resources, operations, development of business, strategic, financial, marketing and forecasting plans and project management
- Excellent oral and written communication skills with the ability to communicate effectively and tactfully with individuals at all levels, both internal and external to PHSA and BCEHS
- Integrity, adaptability and originality
Skills & Knowledge
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
- Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
- Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
- Ability to lead staff in the provision of specialty knowledge services; Excellent communication skills including the ability to collaborate, facilitate, negotiate, and persuade others.
- Comfortable managing matrixed relationships and ambiguity; Proven ability to influence outside of formal reporting structures and navigate relationships to achieve positive outcomes.
- Ability to establish courses of action for self and others that are results oriented.
- Commitment to a service orientation and the value of continuous learning.
- Excellent organizational skills including the ability to prioritize workload to meet deadlines.
- Strong problem-solving skills with a global perspective in order to incorporate the organization’s strategies when developing viable solutions to problems.
- Ability to use related equipment including HR information systems, word processing, spreadsheet, database and internet tools.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Regular, Full-time
Salary Range: $80,935 - $116,344 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 2955 Virtual Way #302, Vancouver, BC V5M 4X3
Closing date: Applications accepted until position is filled
Hours of Work: 0830-1630 (Monday to Friday)
Requisition # 145532E
Salary Range: $80,935 - $116,344 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 2955 Virtual Way #302, Vancouver, BC V5M 4X3
Closing date: Applications accepted until position is filled
Hours of Work: 0830-1630 (Monday to Friday)
Requisition # 145532E
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.
What we do
BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services and is part of the Provincial Health Services Authority (PHSA).
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.
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