Title: Case Manager (Anticipatory)

Location: Remote

Employment status: Temporary full time (3 months)

Salary band: 46 434$ - 58 043$/year

The Canadian Red Cross (CRC) – one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of Canada’s Best Employers 2022 - is seeking a Case Manager to join our team.

We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.

Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

The incumbent will work with individuals that have been impacted by a disaster, emergency or disruptive event by listening to and understanding their needs, capacities, and barriers to recovery from the event. The Case Manager will assess described needs and identify what services and supports may be available internally through the CRC and externally through community supports in accordance with CRCS Fundamental Principles and the Mission, Recovery Services Standards and Case Management methodology and approved programs. Case management activities may be conducted virtually and/or in-person, including through outreach teams to communities.

In this role, you will:

Responsibility 1. Support individuals impacted by disruptive events

• Working with the individual in a confidential and empathetic setting (in-person or remotely), listen and note what the person has experienced as a result of the event, what needs have arisen, and what gaps or barriers they may be experiencing.
• Document immediate, medium, and long-term needs, assess what relevant services can support the individual, and provide appropriate services and solutions.
• Identify an individual’s needs, strengths, vulnerabilities, and capacities and work with them to develop a recovery plan that supports their overall recovery while ensuring that they take an active role in their recovery.
• Book follow-up meetings to check in and maintain a professional and trusting relationship with individuals being supported.
• Document thoroughly all interactions with the individual to ensure the completeness of their case file, complete accurate and timely case notes and maintain all assigned case files in alignment with CRC’s data governance policy.
• Ensure case files are complete within EMIS (Emergency Management Information System). If there are supporting documents - ensure they are scanned, named, and stored appropriately in a designated location within the CRC network.
• Escalation of compliance concerns, file irregularities, incidents, and frauds to the case management supervisor.

Responsibility 2. Work as part of a collaborative team

• Collaborate with the Case Management team and the Recovery Services Programming team to ensure that beneficiaries' needs remain at the focus of your work.
• Identify emerging trends related to identified needs and capacity and share with the Case Management and Operations team as required.

What we are looking for:

• The incumbent must have the commitment of the Fundamental Principles of the Red Cross Movement and model the core competencies of the CRCS: team excellence, service excellence, accountability and results-focused.
• College degree in a related field, and 1-3 years’ experience working in customer service, case management, disaster recovery, health services, or a related field. An equivalent combination of education and experience will be considered.
• Knowledge or experience in customer service, disaster recovery, emergency management, community development, social work, psychology or related professions is an asset.
• Must be able to read, write and deliver services as appropriate to the operation in English or French. Additional languages are considered an asset.
• Advanced level of English proficiency – both spoken and written – is required. Please note this role will be performed in an English-speaking environment.
• Experience working in difficult and stressful conditions (emergency settings specifically) is an asset.
• Experience using database systems required; experience using EMIS is an asset.
• Knowledge of Microsoft suite of tools (Word, Excel, SharePoint) as well as Adobe.
• Current First Aid and Psychological First Aid certification or willingness to take training.

Working conditions:

• Most of the work is performed in a mostly clean and comfortable environment.
• Potential for responding in disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odors, smoke, humidity, vulnerable beneficiaries). These stressful rapidly changing environments with limited information to make decisions can potentially affect the physical and psychological state of the responders on site.
• If working in a response site, health and safety considerations will be outlined prior to the assignment.
• Ability to respond during non-traditional hours (i.e., late nights or weekends) and long work hours in a demanding context.
• Ability to respond in the local community (3 days minimum) and outside of their community (10 days minimum).
• If driving for society business, a valid driver's license is required with a satisfactory drivers’ abstract.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

• At this time, the CRC has temporarily suspended our Covid-19 vaccination policy and does not require, but continues to strongly encourage full vaccination of all our personnel.

This position is open until filled, however qualified applicants are encouraged to apply as soon as possible. Qualified applicants who apply after the selection process has started, may be held for a second review if needed OR reviewed for alternative roles. We appreciate the time and effort it takes to apply and thank you in advance.

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.