Case Manager Job at WCB Alberta
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Careers - WCB Alberta
Job Title:
****Case Manager****
Job Type:
Permanent / Full time
Job Category:
Case Manager
Job Location:
Edmonton, Alberta
Candidates in either Edmonton or Calgary will be considered.
As a Case Manager, you will be building relationships and collaborating with injured workers, their employers, medical service providers and others to develop individualized services and planning. You will play the pivotal role in facilitating medical and re-employment services for your clients.
Your responsibilities:
- Building strong relationships with stakeholders and collaborating with them in the return to work process every step of the way
- Using various methods of communicating to collaborate with workers, employers, and others, including conference calls and in-person meetings
- Demonstrating problem solving and critical thinking while working with the worker, employer and medical providers to develop a collaborative plan to facilitate a return to work
- Interpreting medical reports and coordinating or authorizing medical treatment
- Determining entitlement to wage replacement benefits. Anticipating and determining specific customer needs to ensure they are provided with the benefits and services that will support recovery and return to work
- Maintaining a caseload within department standards to ensure a high level of customer service to all stakeholders and acting as an educator and negotiate in managing stakeholders’ expectations
- Upholding the values and principles of the Alberta Workers’ Compensation Board
Your experience and skills:
- The ability to treat customers with compassion, kindness and providing them with options and creative solutions is a must in in our organization.
- Excellent customer service skills, along with your ability to build collaborative relationships with workers, employers and others to form creative plans will be a key aspect of this role.
- The ability to understand and apply policy while understanding the need for creative problem solving, critical thinking and flexibility in an effort to make fair and accurate decisions in a timely manner.
- Effective communication skills – active listening, collaboration and effective verbal and written communication skills will lead to your success.
- Strong negotiation skills and the ability to creatively solve complex and sensitive issues.
- Ability to multitask and be organized in order to meet timelines in a high-volume, fast paced environment.
Education:
- A degree or diploma in Social Sciences, Kinesiology, Rehabilitation or Disability Management. Related experience in disability management or medical rehabilitation is required. Experience in vocational rehabilitation is considered an asset.
- Computer knowledge and keyboarding skills are essential and familiarity with medical or rehabilitative terminology is an asset.
We offer competitive salaries, a comprehensive benefits package, flexible work schedules and hybrid work opportunities that foster a healthy work-life balance, supportive leadership, and a caring and collaborative work environment.
Salary: $74,735 to $89,724 per annum (Pay Grade 11)
Note: ****Eligible for an EMPLOYEE REFERRAL AWARD**** (Employees referring candidates must submit a referral form as per the WCB Employee Referral Award Program on the HUB / HR Guidelines)
Our next Case Manager class starts on January 3, 2023. Successful candidates must be available to attend four (4) months of training at the time of hire. This position is eligible for hybrid and successful candidates will be expected to work in-office as scheduled (subject to change).
Assessments will be administered as part of the selection process.
For more information, please visit
https://www.wcb.ab.ca/about-wcb/careers/
. We thank all applicants for their interest; however, only candidates under consideration will be contacted.
Posting Date: October 13, 2022
Closing Date: November 18, 2022
Final candidates for this position will be asked to undergo a security clearance.
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