The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Analytics Consultant for Claims you will support the development of a robust claims’ analytics infrastructure. Your main business partners will include: Client Engagement, Change Management and Learning. You will offer business and technical leadership to the team in the delivery of descriptive analytics.

How you will create impact:

• Utilizes descriptive analytics to uncover insights, identify data issues, recognize impacts and propose data solutions.

• Analyze, define and deliver the appropriate approach to descriptive analytics to tell the Claims “story” from data-based observations, which includes both operational aspect (actual trends and issues) and strategic aspect (progression towards strategic goals). Partner with the various disciplines to gain insights from data and support our strategic decision making.

• Lead the design of claims monitoring tools including effective dashboard design. Partner on the design of dashboard and tool mockups for effective claims portfolio management. Partner for documentation of detailed business requirements.

• Prioritizes work according to what is most critical or time-sensitive. Consistently able to modify own planned actions to achieve desired results.

• Foresees, understands and interprets the needs of partner business units (Claims organization and other areas) and creates innovative solutions to meet the complex needs of our clients.

How you will succeed:

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.

• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.

• You have strong communication skills to clearly convey messages and explore diverse points of view.

• You build trusting relationships and provide guidance to support the development of colleagues.

To join our team:

• You have demonstrated an interest in learning about human behavior and society using quantitative tools: a degree in a social science field an asset.

• You have four (4) years of experience in an insurance analytics role.

• You have a degree in a quantitative analysis field (e.g. actuarial science, econometrics, statistics) or a post-graduate degree in a field where you have demonstrated mastery of quantitative analysis tools.

• You have excellent analytical skills, including demonstrated experience appropriately evaluating and resolving complex problems.

• You have demonstrated a desire, willingness and aptitude for continued autonomous learning.

What you need to know:

• You will travel occasionally.

• You will be subject to a background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.

• Flexible work options and paid time off to support your personal and family needs.

• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.

• Paid volunteer days to give back to your community.

• A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

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