Title: PT Clerk (contract)

Supervisor: Branch Supervisor

Employee group: Union (CUPE)

Job Grade: 5

Hours: 10 to 20 hours per week (includes evenings, weekends and some Sundays)

Job Summary:

A Clerk 5 is responsible for circulation duties, collection maintenance plus department specific duties.

All employees are required to:

· Promote the Guelph Public Library Mission Statement

· Provide exemplary customer service

· Cultivate a healthy and safe workplace

Duties:

A. Circulation

· Performs circulation functions such as checking in/out library materials; shelving materials; shelf reading; registering new library members, entering short records for library items/adding/deleting catalogue items, using the voice notification system; transferring items in rotating collections, processing physical materials

· Experience handling a high volume of payments and transactions using safe and secure practices; Has familiarity with operating a point-of-sale system and balancing monies

· Maintains the visual standards of the library including assisting in the implementation of displays, orderly shelving of library materials and service desk/workroom areas

· Checks library materials and equipment to determine need for repair; may do minor repairs on library materials

· Assists with clerical duties such as preparation of courier boxes/mail, ordering and restocking photocopier/office supplies

B. Other

· Operate office equipment (e.g. Photocopier, computer, debit machine, etc.)

· Answer telephone and direct calls to the appropriate departments/staff

· Make referrals to other library staff members as appropriate

· Deliver programs and events

· Assist in maintaining:

i. an inviting and orderly library environment,

ii. Prompt and efficient customer service at all service desks

· Perform other duties as required

Department Specific Duties

A. Circulation – Main and Branches

· Process magazines paperback/pull request/holds list

Qualifications:

A. Education

· A minimum grade 12 education

B. Experience

· One-year recent (within the last 5 years) experience as a customer service representative (one year is defined as 1820 hours over a course of a maximum 3 years). Clerical related experience in the provision of library services is preferred

· Knowledge of the online catalogue and circulation modules would be an asset

· Knowledge of the Occupational Health & Safety Act.

C. Skills

· Outstanding customer service skills with the ability to effectively resolve customer inquiries/complaints in a courteous and efficient manner.

· Intermediate skills in MS Office (Word, Excel, Outlook, and Power Point); keyboarding - minimum 35 wpm

· Excellent verbal and written communications skills with the ability to communicate with all levels of staff, stakeholders and the public.

D. Other

· Ability to work well in a team environment and be able to assist with multiple tasks

· Ability to perform light physical work, bend, reach and lift up to 25kg

* Ability to work at all branches

Pay rate: As per the Collective Agreement

Job Types: Part-time, Fixed term contract

Salary: $24.20 per hour

Day range:

• Monday to Friday
• Weekend availability

Education:

• Secondary School (required)

Experience:

• Customer service: 1 year (required)

Shift availability:

• Day Shift (required)
• Night Shift (required)

Work Location: In person

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