Clinic Manager Job at Medicentres
Position Title: Dual Clinic Manager
Job Type: Permanent Full-Time
Job Location: Hermitage & Capilano Medicentres Clinics
Reports to: Regional Operations Manager
Date Last Updated: May 2023
Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario. Regardless of your role, you are an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.”
JOB PURPOSE:
Reporting to the Regional Operations Manager, responsible for efficient day to day operations of the clinics. The Dual Clinic Manager is responsible to implement, lead and communicate new initiatives and programs to staff and physicians. Additionally, work collaboratively with physicians, patients, clients, vendors and other internal and external customers to support high quality patient care.
JOB DIMENSIONS:
Staff: Medical and Non-medical staff
Financial: Responsible for the finances of the clinic, specifically clinic labor, clinic supplies both medical and office, and EBITDA.
Other: Responsible for training, coaching and direct supervision of medical and non-
medical clinic support staff.
PRINCIPAL RESPONSIBILITIES:
Clinic Management and Oversight
Achieving the performance goals including, but not limited to patient retention, patient satisfaction, patient count, controllable expenses, and operational targets.
Responsible for patient, physician and staff engagement.
Ensures that company policies, processes and procedures are adhered to
Ensures optimal levels of medical and office supplies
Ensures clinic equipment is well maintained
Ensures that funds generated by the clinic are accurately accounted for on a daily basis
Ensures standards of cleanliness and safety are maintained
Responsible for handling patient concerns in an effective manner in accordance with our customer service standards
Communicates and executes on strategic initiatives affecting clinic operations including the ongoing development of a customer service culture, communication, core purpose and core values with staff and physicians.
Liaises with the Regional Operations Manager and other Clinic support team members regarding clinic profiles and changes
Ensures all operational reporting and metrics are completed in a timely manner
Ensures the EMR is protected and safeguarded according to organizational policy
Manages clinic staffing levels for adherence to the staffing model
Responsible for all aspects of performance management, performance reviews and progressive discipline
Responsible for hiring both medical & non-medical staff as required
Communicates Health & Safety initiatives in the clinic to ensure compliance with company policies
EMR trainer for new physicians
Performs other duties as assigned
Business Development
Supports and executes on business development programs and initiatives
Supports the growth of the clinic
Participates in and supports community involvement and perception of the Medicentres brand
Organizational Leadership
Exemplifies the organizations core values and ensure staff are aware of organization’s core purpose and core values and are performing to these standards on an ongoing basis
Leads by example and demonstrates a ‘hands on’ approach in identifying and responding to issues in a timely manner
KNOWLEDGE, SKILLS AND EXPERIENCE:
5-7 years clinic experience
3 years management experience, preferably in a health care clinic
Customer service focus with strong communication skills
Detail oriented with exceptional problem-solving skills
Demonstrated ability to be adaptable and flexible
Demonstrated leadership skills with the ability to manage and motivate teams
Ability to handle confidential information in compliance with the Health Information Act guidelines
CONTEXT AND ENVIRONMENT:
Ability to work flexible shifts including evenings and weekends. Fast paced environment, where ability to manage day to day operations of the clinic are essential. Must be able to adjust their schedule accordingly to work evenings and weekends to ensure exceptional customer service culture is observed on all shifts. Travel between sites.
INTERNAL COMMUNICATIONS:
Physicians
Clinic Support Office departments (IT, Accounting, Human Resources)
EXTERNAL COMMUNICATIONS:
Vendors
Suppliers
Patients
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit www.medicentres.com
Please Note :
nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Job Type: Permanent Full-Time
Job Location: Hermitage & Capilano Medicentres Clinics
Reports to: Regional Operations Manager
Date Last Updated: May 2023
Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario. Regardless of your role, you are an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.”
JOB PURPOSE:
Reporting to the Regional Operations Manager, responsible for efficient day to day operations of the clinics. The Dual Clinic Manager is responsible to implement, lead and communicate new initiatives and programs to staff and physicians. Additionally, work collaboratively with physicians, patients, clients, vendors and other internal and external customers to support high quality patient care.
JOB DIMENSIONS:
Staff: Medical and Non-medical staff
Financial: Responsible for the finances of the clinic, specifically clinic labor, clinic supplies both medical and office, and EBITDA.
Other: Responsible for training, coaching and direct supervision of medical and non-
medical clinic support staff.
PRINCIPAL RESPONSIBILITIES:
Clinic Management and Oversight
Achieving the performance goals including, but not limited to patient retention, patient satisfaction, patient count, controllable expenses, and operational targets.
Responsible for patient, physician and staff engagement.
Ensures that company policies, processes and procedures are adhered to
Ensures optimal levels of medical and office supplies
Ensures clinic equipment is well maintained
Ensures that funds generated by the clinic are accurately accounted for on a daily basis
Ensures standards of cleanliness and safety are maintained
Responsible for handling patient concerns in an effective manner in accordance with our customer service standards
Communicates and executes on strategic initiatives affecting clinic operations including the ongoing development of a customer service culture, communication, core purpose and core values with staff and physicians.
Liaises with the Regional Operations Manager and other Clinic support team members regarding clinic profiles and changes
Ensures all operational reporting and metrics are completed in a timely manner
Ensures the EMR is protected and safeguarded according to organizational policy
Manages clinic staffing levels for adherence to the staffing model
Responsible for all aspects of performance management, performance reviews and progressive discipline
Responsible for hiring both medical & non-medical staff as required
Communicates Health & Safety initiatives in the clinic to ensure compliance with company policies
EMR trainer for new physicians
Performs other duties as assigned
Business Development
Supports and executes on business development programs and initiatives
Supports the growth of the clinic
Participates in and supports community involvement and perception of the Medicentres brand
Organizational Leadership
Exemplifies the organizations core values and ensure staff are aware of organization’s core purpose and core values and are performing to these standards on an ongoing basis
Leads by example and demonstrates a ‘hands on’ approach in identifying and responding to issues in a timely manner
KNOWLEDGE, SKILLS AND EXPERIENCE:
5-7 years clinic experience
3 years management experience, preferably in a health care clinic
Customer service focus with strong communication skills
Detail oriented with exceptional problem-solving skills
Demonstrated ability to be adaptable and flexible
Demonstrated leadership skills with the ability to manage and motivate teams
Ability to handle confidential information in compliance with the Health Information Act guidelines
CONTEXT AND ENVIRONMENT:
Ability to work flexible shifts including evenings and weekends. Fast paced environment, where ability to manage day to day operations of the clinic are essential. Must be able to adjust their schedule accordingly to work evenings and weekends to ensure exceptional customer service culture is observed on all shifts. Travel between sites.
INTERNAL COMMUNICATIONS:
Physicians
Clinic Support Office departments (IT, Accounting, Human Resources)
EXTERNAL COMMUNICATIONS:
Vendors
Suppliers
Patients
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit www.medicentres.com
Please Note :
nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.