YOU'RE A CUSTOMER SERVICE guru.

Posted: 2023-03-28

Closing: Until filled

Location: AMA Red Deer

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  The training for this role is intended to be fast-tracked to advance the candidate forward to a Business Specialist, Registry Services position. Certifications are required and we will provide all of the necessary tools and training to complete the required items.

WHAT MOVES YOU

• You're a flexible team player who excels in a fast-paced environment and thrives on change.
• You go above and beyond to achieve member and client satisfaction.
• You excel under pressure - in fact, you pride yourself on staying cool and calm even in the midst of chaos.
• You understand the importance of being approachable and keeping an open door to your staff.
• You are not afraid to put yourself out there – meeting new clients and sourcing potential business opportunities.
• Sales is in your blood…you can’t imagine doing anything else!
• You pride yourself on having outstanding sales and service performance.
• You’re a big picture thinker who knows how to create timelines, evaluate information, and troubleshoot in order to reach our members’ and clients’ goals.
• You recognize that everyone has a different approach to learning, and you’re able to communicate in way that everybody understands.

WHAT YOU'LL DO

• Report to the Manager of Member and Travel Services, you’ll support AMA’s strategies and plans, providing direction to increase and enhance member satisfaction, sales and revenue growth and to ensure policy and procedures are followed to protect our members and the Association.
• Provide expert sales and service delivery to all members and customers.
• Live our culture of treating others just like family and friends while proactively developing and maintaining effective customer and member relationships, including representatives and owners of Business Accounts.
• Understand and display advanced knowledge of AMA membership and benefits.
• Complete registries, membership, product, and service transactions – accurately, confidentially and in a timely manner.
• Provide qualified assessment of Alberta Health and Wellness applications.

WHAT YOU'VE DONE

• You are at least 18 years of age.
• You possess your High School Diploma (Post-Secondary education is an asset).
• You have an updated Police Information Check (PIC).
• You’re no newbie to sales – using key performance indicators (KPI’s) to meet sales targets is in your wheelhouse.
• Previous Registry Experience is considered a strong Asset.
• Your awesome attitude and genuine desire to help people is what matters most in this job. If have the below certifications, great! If not – don’t worry, we will train you
• General registry skills certification (Basic)
• Corporate Registry Certifications – 1 and 2 (3 would be considered a strong asset)
• Commissioner for Oaths
• Marriage License Commissioner
• AHW certification

WHAT YOU'LL GET

• Competitive salary.
• Flexible benefits.
• Eligibility to participate in AMA’s Variable Pay program.
• Outstanding employer-paid Pension Plan.
• Great AMA discounts.
• Unlimited learning opportunities.
• Paid vacation and floater day.