Corporate Services Facilitator
Full-time Permanent

Job Posting #: 2022-58 – Re-post

The City of Owen Sound is seeking motivated professionals for the Corporate Services Facilitator to act as primary response/ customer service representative for all incoming phone calls for the Corporation and take on responsibility for customer first-call resolution for new city services and wherever possible utilize a system. This position will also support and represent the Corporate Services Department in a professional manner assisting staff and public and to provide a wide variety of clerical and technical support to the Finance, Information Technology, Human Resources, Purchasing and Risk Management, Clerks, and By-law divisions.

Owen Sound is a diverse and culturally rich community located on the southern shores of Georgian Bay in Southern Ontario, approximately two hours north of Toronto, and on the doorstep of the Bruce Peninsula. Owen Sound is the largest urban community in Grey and Bruce counties characterized by a magnificent harbour and bay, two winding rivers, tree-lined streets, an extensive parks system, and tree-covered hillsides and ravines. The City of Owen Sound municipal offices are located in the City’s historic downtown core. Urban convenience is reconciled with balanced lifestyle in this welcoming, vibrant and growing community. Enjoy visits to galleries, library, theatres, museums, festivals, local shopping and dining right outside the doors of City Hall.

The successful candidate will have a college diploma or equivalent education and experience. A degree or diploma in Communications or Business Administration is considered an asset. A minimum of three (3) years in an office setting is required. Customer Service experience in a multi-faceted organization an asset.

Skills and Competencies at the working level:

· Computer literate including excellent keyboarding skills and working knowledge of Microsoft Office Suite

· A dynamic team player who is well versed in managing social media channels and websites

· Must be capable of working on own initiative, handle responsibilities with limited supervision

· The ideal candidate will have experience in managing multiple projects simultaneously, have strong communication and interpersonal skills

· Project a pleasant, courteous and diplomatic image when dealing with staff and the public. Demonstrate professional judgement and political acumen

· Must be capable of keeping confidential information of other City employees and information pertaining to the Department and City affairs including, but not limited to, Union Agreements, Performance Appraisals, disciplinary matters and capital and operating budget projections.

Please note the City is currently undergoing a Corporate-Wide Service Level Review, therefore potential reporting alignment or the duties and accountabilities are subject to modification.

The annual salary range for this position is $51,473 - $62,773. To explore this opportunity further, we invite applicants to forward their resume and cover letter by Friday, March 10, 2023 at 4:30pm to:

Human Resources Manager

City of Owen Sound

E-mail: hrjobposting @ owensound .ca

The City of Owen Sound is proud to be an equal opportunity employer, valuing and respecting diversity. We are committed to inclusive, barrier-free recruitment and selection processes. We will accommodate the needs of qualified applicants under the Human Rights Code and the Accessibility for Ontarians Disabilities Act, in all aspects of the hiring process, upon request. We thank all applicants for their interest; however, only those being considered for an interview will be contacted. In accordance with the Municipal Freedom of Information and Protection of Privacy Act, personal information is collected under the authority of the Municipal Act and will only be used for candidate selection.

Job Types: Full-time, Permanent

Salary: $51,473.00-$62,773.00 per year

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday
• Overtime

Work Location: One location

Application deadline: 2023-03-10

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