Apply your excellent customer service skills in this unique administrative opportunity

Service BC Division is government's chief provider of citizen- and business-centred services. Through our province-wide network of over 60 in-person service centres and a province-wide Contact Centre, we provide over 600 services on behalf of close to 40 partner ministries and agencies.

Through BC Registries and Online Services, we provide trusted registry services including the Corporate Registry, Personal Property Registry, Manufactured Home Registry, OneStop Business Registry and BC Online. We also have an important mandate to deliver secure and privacy-enhancing identity services for citizens and businesses, through the Provincial Identity and Information Management Program, to support access to digital government services and information.

Within Service BC Division, our people and our culture are important to us. We look for people who are motivated to deliver an excellent service experience to citizens, businesses, colleagues, peers, clients and partners. Our vision is to deliver innovation, value, and service excellence to the citizens of British Columbia and our aspirational goal is to become a best-in-class public service delivery organization. We believe in being kind and helpful, and we are committed to delivering "Service with Heart".

The role of a Customer Service Representative (CSR) is to provide an excellent service experience to citizens and businesses across a broad range of programs. These programs and services can be provided through in person, virtual online and/or telephone services to citizens. CSR's are expected to be knowledgeable; service oriented, and exhibit a high degree of tact, diplomacy and discretion. All contacts and service delivery assignments are expected to reflect the spirit of the mission and values statement of Service BC.

'Service With Heart' is provided in an environment which strives to connect with citizens and business in order to complete all aspects of an information request, application filing or financial transaction as a one visit occurrence or to make arrangements for completing their requirements on a follow through basis by subsequent mail, telephone, or in-person attention from the staff of the responsible ministry. Services are provided for provincial government programs as well as making available a variety of services on behalf of other levels of government and other public sector agencies.

Job Requirements:

• Minimum grade 12 graduation required, or equivalent (GED).
• Experience providing customer/client service.
• Experience with conflict management and dealing with emotionally charged individuals or groups.
• Clerical/admin experience, education and/or relevant training.
• Experience in word processing and other computer applications such as MS Word, Outlook, Excel.

Preference may be given to applicants with one or more of the following:

• Diploma or Certification or higher in human resources management, business administration, financial management or other related field from a recognized institution.
• 6 months or more of experience in any of the above requirements.
• Completed a training program focused on customer service/service excellence.
• Experience providing service through multiple channels (e.g., in-person, phone, email).
• Clerical and Administrative office experience in a public service sector environment (i.e. Municipal, Provincial, Federal).
• Experience in handling financial transactions (e.g., payment processing, cash handling) from the public.
• Experience using databases to enter, update, search, retrieve, or extract information ensuring data integrity and accuracy.

Provisos:

• Must possess Drivers Licence and have access to a vehicle for work use.
• Willingness to keep self-informed on current trends and issues through ongoing training, education, and participation in branch projects.
• Willingness to perform repetitive tasks while standing at a counter or getting up and down from a chair frequently, for up to seven hours a day.
• Willingness to lift and carry boxes/mailbags weighing up to 20 pounds, for distances of up to 10 feet, and to manipulate them from heights which may require the use of a foot stool.
• Willingness to travel occasionally, for varying lengths of time.

For questions regarding this position, please contact SBC.HR@gov.bc.ca

About this Position:
There is currently one (1) regular, full time position available.

An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens’ Services.

This position has full time on-site requirements.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

Additional Information:.
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.