JOIN OUR DYNAMIC TEAM!!

The Customer Service Representative is responsible for customer satisfaction and the accuracy of orders and prices. Bilingualism is essential in order to serve our clients well across Canada and the United States. He / She works closely with Outside Sales Representatives and the shipping team to follow up on orders

Main responsibilities:

• Follow up with customers on their requests (by phone or email);
• Validate purchase orders with price lists;
• Follow up on orders and ensure compliance with delivery dates;
• Answer various calls concerning administrative problems;
• Prepare return authorizations;
• Work in collaboration with outside sales representatives;
• Participate in the price request process;
• Perform any other related task.

Requirements :

• Perfectly bilingual (French and English)
• Experience in customer service an asset
• Computer skills (Microsoft Office)
• Good oral and written communication skills
• Be professional and organized
• Have a sense of urgency and the ability to meet deadlines
• Be autonomous and reliable
• Results oriented
• Listening and understanding
• Analysis and synthesis skills
• Adaptability

Hours and work conditions :

• Monday to Friday, 37.5h / week
• Group Insurance
• Group RRSP
• On-site parking
• Employee profit sharing program
• On site work
• Competive Salary to be discussed according to experience

Job to be filled as soon as possible!!

About the company:

Bow Plumbing Group is a North American leader in the manufacturing industry of plastic pipe and fittings for the residential and commercial market.

Bow offers products made with ABS, PVC, CPVC, PEX and PE materials.

The head office of Bow Plumbing Group is located in Mont-Royal. It includes administrative activities, assembly and distribution operations.

Bow has a manufacturing facility in Granby, Quebec, which has been operating since 1949 producing a range of items made from plastics. The factory is ISO 9001 certified and many procedures have been innovated according to the “Kaizen” management system which allows employees to optimize their production methods.

Bow serves customers in Canada and the United States, thanks to its team of representatives and its multiple warehouses.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Vision care

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Overtime pay

Experience:

• Customer service: 1 year (required)

Work Location: In person

Expected start date: 2023-05-15

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