Our Ariva division, based out of their office located in Lachine, have an immediate full-time (hybrid) opportunity available within the Customer Care department.
The office is located at 2125 23e Avenue, Lachine, QC H8T 1X5.
Reporting to the Customer Care Manager, this bilingual position provides accurate and prompt service to customers as well as upselling related products. Ariva encourages the development and advancement of our employees. In the future, the candidate could have the opportunity to move into a Sales position.
Poste aussi affiché en français sous le titre Représentant service à la clientèle
Duties of this position include, but are not limited to:
- Processing accurate and efficient orders and resolving customer order issues within minimum supervision
- Following-up and expediting with appropriate personnel on all outstanding customer orders and requests
- Maintaining accurate records of all customer transactions, providing efficient follow-ups, resolving outstanding customer orders or concerns
- Maintaining high standards of telephone etiquette
- Attending product knowledge seminars and staying current on all company policies, business processes and SAP integration
The Successful Incumbent Will Have
- Ideally, one to two years related work experience
- Strong customer service skills (product knowledge and SAP familiarity are a definite asset)
- Client-oriented, problem-solving, listening, teamwork, detail-oriented
- Respect for company values: agile, caring, innovative
- Strong communication skills - Bilingualism is required (good level of French written and spoken)
- Intermediate Microsoft Office skills
About
Ariva, a wholly owned and operated Domtar business in Lachine, offers a spectrum of best-in-class solutions to help businesses communicate, collaborate and compete more effectively. Ariva builds on the rich heritage of the Domtar Distribution Group, which is a leading provider of a wide variety of fiber-based products including communication, specialty and packaging papers, market pulp and airlaid nonwovens.
With approximately 6,300 employees serving more than 50 countries around the world, Domtar is driven by a commitment to turn sustainable wood fiber into useful products that people rely on every day.
Through our values of agility, caring and innovation, we constantly find better ways to serve our customers, support our employees and strengthen our communities. Domtar’s principal executive office is in Fort Mill, South Carolina and Domtar is part of the Paper Excellence group of companies. To learn more, visit www.domtar.com
We appreciate the opportunity to review all resumes; however, due to volume, only those selected for an interview will be contacted. Domtar Inc. subscribes to an equal employment opportunity program.
Job Types: Full-time, Permanent
Pay: From $45,000.00 per year
Benefits:
- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site childcare
- On-site parking
- Paid time off
- Vision care
- Work from home
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Lachine, QC: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- What is your level of French on a scale of 1 to 10?
- What are your salary expectations?
Work Location: Hybrid remote in Lachine, QC
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