We are looking for a Customer Service Representative for one of our clients located in Toronto. They are a leading distributor of frames, sunglasses, lenses, and lab services.

Responsibilities:

· Answering incoming phone calls on the services line, providing a high degree of professional assistance

· General order entry, which includes stock frames &, lens orders, complete glasses, etc.

· Monitor e-mails and offer solutions in a timely and efficient manner

· Advise customers on products and suggest an alternative or corresponding product if an item is out of stock

· Contact customers to inform them of any changes to their order or if there are further delay and to offer a solution

· Maintain a low error rate and high-quality assurance rate

· Ensure key performance indicators and other metrics are at an acceptable level

· Ensure workload is current and utility is within range

· Other duties as required

Requirements:

· High aptitude to listen to and retain important information

· Comfortable with computers and using multiple platforms

· Impeccable attention to detail with a process driven mindset

· Professional customer service skills: solutions mindset, educates and explains, collaborative solution finder, passion for the customer and the customer experience

· Ability to learn quickly and adapt to high pressure environment

· Writes, speaks, and presents information effectively

· Professional and positive interactions with others and can establish rapport quickly

Location: Toronto, ON

Timings: 9am to 5:30pm (Monday to Friday)

Pay Rate: 21$/hr.

Job Type: Full-time

Salary: $21.00 per hour

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: One location

Please Note :
nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.