Sykes and Sitel are Foundever™! Are you ready to move your career forward? We are hiring Customer Service Representatives to support a well-known tire company.  We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Foundever has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!

Location Requirements: Must legally reside Canada. Currently hiring in AB, SK, MB, NB, NS, NL and PE

Core Responsibilities:

• Handle inbound service calls, while providing accurate account and product information
• Understand and strive to meet or exceed metrics while providing excellent customer service
• Drive customer satisfaction through voice communications, chat and/or email communication
• Navigate through multiple systems

Work with Us and You'll Enjoy:

• Hands-on, 100% paid training
• Work from home benefits include saving time, money, and the environment
• Benefits including medical, dental, life, and vision insurance, company matched RRSP contribution, and generous paid time off
• Professional skills development to help your career

Qualifications:

• You are 18 years of age or older
• You have a high school diploma (or GED equivalent)
• You can pass a criminal background check
• You are eager to advance your career with a reliable company
• You work well with a team or independently
• You are able to commit 40 working hours per week and can work a flexible schedule
• You have a minimum of 6mth customer service or call center experience, retail experience an asset

Equipment & Internet Requirements:

• Internet speed - 5.0 Mbps download speed and 3.0Mbps upload speed
• Desktop computer with Windows 10 (Apple/Mac, tablets, Winbooks, smart devices, Windows Mini PC's, Chromebook & Android systems are not compatible)
• Dual Monitors

About Foundever ™

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Get to know us at www.foundever.comand connect with us on Facebook, LinkedInand Twitter.

EEO Statement

Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.

Please note that Foundever Canada Corporation headquarters is based in Ontario. Any other position would be a remote position.

Job Types: Full-time, Permanent

Pay: $14.50-$17.50 per hour

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Wellness program
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: Remote

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