Are you interested in the aviation industry; and do you have experience or interest with customer service? As a Customer Service Representative, you will work in a team environment, working with flight crews and passengers. We invite you to become a member of the Gateway Facilities Flight Support team.

Expectations:

• Delivering a proactive, personalized service experience to Private and Corporate Aviation clientele.
• Arranging services including hotel, catering, and ground transportation.
• Coordinating aircraft services, such as fuel and hangar storage.
• Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication.
• Educating customers on available services, promotions and programs.
• Processing customer invoices.
• Answering customer questions and resolving issues as necessary.
• We are looking for team members with a High School Diploma or General Education Degree (GED).
• Excellent interpersonal, verbal, and written communication skills.
• Proficient computer skills
• Previous customer service experience preferred
• MUST possess a valid Driver's License and have a reliable method of transportation
• MUST PROVIDE a criminal background check issued by local police
• MUST PROVIDE original birth certificate, which is needed for Transport Canada application
• MUST PROVIDE original valid passport, which is needed for Transport Canada application
• MUST be able to pass security clearance through Halifax Stanfield International Airport
• Hold a Transport Canada, Restricted Area Identity Card (RAIC) an asset
• Hold a Airside Vehicle Operator's Permit (AVOP) an asset
• Previous FBO experience an asset
• Experience in aviation industry an asset
• First aid and WHMIS an asset

Work schedule: full time training (days), part time then increasing to full time permanent M-F 2-10pm, must be able to work days, evenings, nights, weekends as scheduled.

Position will be permanent full time

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• On-site parking
• Vision care

Schedule:

• Evening shift
• Holidays
• Morning shift
• Overtime

Experience:

• Customer service: 1 year (preferred)

Shift availability:

• Night Shift (required)

Work Location: In person

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